Advanced Management Portal Access Error - Domain

Question

Advanced Management Portal Access Error - Domain

Murat 21

I am not able to access Advanced Management Portal - Domain. There is an Error. Also, Advanced Management Portal link is locked. As you know that, this is important for start-up firms. Please solve this problem.

Murat 21 Reputation points

2021-06-19T00:06:13.067+00:00

Please advise me ASAP. I would like to transfer my domain to Unlock and get Authorization Code however I am not able to access Advanced Management Portal. This is not ethical. I must change my nameservers but it is also locked.
Murat 21 Reputation points

2021-06-19T00:07:48.773+00:00

If you were us, what would you do? Assume that microsoft.com domain nameservers are locked? Please advise and solve the problem.

Answer accepted by question author

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Your answer

Murat 21 Reputation points

2021-06-19T00:06:13.067+00:00

Please advise me ASAP. I would like to transfer my domain to Unlock and get Authorization Code however I am not able to access Advanced Management Portal. This is not ethical. I must change my nameservers but it is also locked.
Murat 21 Reputation points

2021-06-19T00:07:48.773+00:00

If you were us, what would you do? Assume that microsoft.com domain nameservers are locked? Please advise and solve the problem.

Answer 1

Ajay Kumar N 28,291 Microsoft Employee Moderator

@Murat-6632, Apologies for the delay in responding on this over the weekend. I completely understand the frustration with this issue you’re encountering.
1/2

I have checked this on multiple subscriptions and I'm able to access 'Advanced Management Portal' fine (screencast below).
To better assist you on this, just to clarify, do you recall making any changes to your subscription prior to this issue (or are you noticing this for the first time on your subscription/account)? And do you have admin/co-admin permission on the subscription?

You could capture a network trace via F12 developer tools in the browser to fetch more details on the error.
Advanced Management portal is managed by GoDaddy.

You can go directly to your Godaddy account, and once you’re in the Domain Manager, try to access the link for your domain - https://dns.secureserver.net/yourdomain/nameservers

Direct URLs “dcc.secureserver.net” and “dns.secureserver.net”

Ajay Kumar N 28,291 Reputation points Microsoft Employee Moderator

2021-06-21T15:23:18.993+00:00

@Murat-6632,

2/2

Additionally, you may use GoDaddy Domain APIs to set the nameservers and see if it works here.
https://reseller.godaddy.com/docs

If the issue still persists, please share a screenshot after concealing any private details.
Kindly let us know how it goes, I’ll follow-up with you privately (we will need details about your subscription, WebApp, and domain details) and help provide quick and immediate assistance.

Note: Please do not post any private details on the public forum.
Murat 21 Reputation points

2021-06-21T15:57:04.077+00:00

Dear @Anonymous ,

Thank you for your message. The issue is solved. It was related to my subscription.

Yours sincerely, Murat
Ajay Kumar N 28,291 Reputation points Microsoft Employee Moderator

2021-06-21T19:13:42.29+00:00

@Murat , Glad to know that the issue is resolved. Thanks for posting the cause/solution for this issue.
It would benefit the community with a similar question(s). Much appreciate your follow-up.

To benefit the community, find the right answers, please do mark the post which was helpful by clicking on ‘Accept Answer’ & ‘Up-Vote’.
Murat 21 Reputation points

2021-06-21T21:51:19.917+00:00

Dear @Anonymous , thank you for your messages. The issue was from my side. I understood that not related to Microsoft. when my subscription started to be active again, the issue is solved.

I also want to inform you that I now with tested the following link that you shared with me. Thank you so much, it is direcly accessing with the link https://dns.secureserver.net/yourdomain/nameservers

I love Microsoft. Thank you again. All is ok. I want to stay with Microsoft.
Ajay Kumar N 28,291 Reputation points Microsoft Employee Moderator

2021-06-22T19:55:06.217+00:00

lovelymurat, Thanks again for the update. I'm very glad you found the information helpful. We're here to help you.
We greatly value and appreciate all your positive feedback!