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Teams Phone is showing a random 12 digit number in the car display (it is not a phone number) while recieving a call, the phone is connected to the car display using bluetooth. (See attached screenshot)
What is causing the random 12 digit number to show up in the car display when the Teams app is set to be primary caller app, and how do you fix this without removing Teams as primary caller app?
We have this issue for all users in our company that has a company phones, and has Teams Phone (around 275 users).
Our company phones are set up and controlled through Intunes.
Accessing and using Microsoft Teams on smartphones and tablets across platforms
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Petersen, I'm sorry about that. Unfortunately, I don't know how to troubleshoot your issue specifically, but maybe one of the other experts on the platform can.
Hello Stephen,
Thank you for the reply and the suggestions.
I did actually already look at the thread and i am not 100% sure these issues a similar.
In the link below, the issue is: the name of the user calling is not shown when screen is locked (only the number is showing), meaning the Caller ID actually works with both name and number.
In my issue, the caller ID seems to be blocked completly, and the car display just shows a random number beause Teams does not send any info.
I do appriciate the the reply though.
Hello Petersen,
* I am a Microsoft user like you, providing solutions to community members; I am NOT a Microsoft employee.
The fact that you see a random 12-digit number instead of the caller ID when using Teams phone connected to your car via Bluetooth points to a compatibility issue between Teams and your car's infotainment system. Here are some possible solutions:
Check for Teams Updates: Microsoft regularly releases updates that include bug fixes and compatibility improvements. Make sure you and your colleagues are all using the latest version of the Teams app.
Contact Microsoft Support: If you're using the latest version of Teams and the issue persists, it might be a known issue with a fix in the works. In fact, I believe that this is the case; since caller ID features are a bit limited in Teams at the moment. Here's a thread, where another Independent Advisor addresses a similar issue: https://answers.microsoft.com/thread/3ad7df41-3d78-49cd-9f93-791fed4482be#:~:text=Hi%20Dominik%2C-,I%20understand,-that%20you%20want
My suggestion is the same as his, "... allow me to share this channel where all the feedbacks are posted. This might already be shared by others but if not, you may submit this as a fresh idea. Please make sure to upvote those feedback that you think would make the app better for a higher chance of them to be implemented in the future updates.
https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472"