Teams Recognition in Teams App Not Available

Question

Teams Recognition in Teams App Not Available

Anonymous

https://answers-afd.microsoft.com/static/images/image-not-found.jpgAs a sys admin for our org, here's what I can confirm:

-Our region is US

-In powershell, Get-CsTeamsAIPolicy shows Enabled for Global for both EnrollFace and EnrollVoice
There are no other policies other than Global.

-I have a teams premium license assigned to my account

-CsTeamsMeetingPolicy -RoomPeopleNameUserOverride is set to "On"

I cannot figure out why in the teams app, gong to settings -> recognition it says "your admin might not have turned on this feature...." under both Voice and Face. Any help is appreciated.

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2 answers

Answer 1

-Replying so others can see solution-

I got this working this AM.

In powershell after connecting to your Teams domain, there are two places these policies are set:

CsTeamsAIPolicy- this is where AI is allowed to get to these places
CsTeamsMeetingPolicy- this is what users are allowed to do for their meetings (where voice and facial recognition take place).

I had to set policies in CsTeamsMeetingPolicy to allow voice and facial recognition- In here, RoomPeopleNameUserOverride was turned "On", and EnrollUserOverride was set to "Enabled". The issue resolved right after.

Answer 2

Hello Chris Petersen,

Thank you for connecting with us in Microsoft community.

According to your description, you have already performed all the correct troubleshooting steps, and I was consulting your case with my team members, I would like to share some more specific direction information with you.

For your given query, your certain part of scenario should be diagnosed by Microsoft's backend side technical support team via collecting some necessary logs information. Frontline technical support engineer can also involve specific support team for further investigation about some particular situation if it is required. After diagnosing the scenario, our technical support team can provide possible information from their end.

If there are any known issues, this information can be provided by the technical support engineer from their backend resources.

Since we forum moderators do not have any more specific access resources, due to this reason, we are unable to connect Microsoft frontline support team from this public community for further diagnosis.

For the above provided standard process information, in your organization, Office 365 global admin person may need to contact Office 365 support team on backend via an open service request so they can diagnose this specific scenario through some more technical resources,

For this standard process, here's the official document for the global admin reference: Get support - Microsoft 365 admin | Microsoft Learn****(Online Option).

Note: End-user person may need to contact the Office 365 global admin person in their school / university / Business organization for connecting with technical support engineer for further process.

Important note: If any organization's Office 365 Business/Business/Education subscription is from a syndicated partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin to open the service request on their end. after the Office 365 support team will involve in the created service request.

I have provided all the required process information and direction for your current situation.

I would really appreciate your precious time. Thank you one again for your kind cooperation and contribution.

Have a good day.