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I support Microsoft 365 users in an Enterprise environment (over 1000 total users).
Our admin has enabled the voice recognition feature, and I was able to create a voice profile in Teams on my Mac, so I know it's been properly enabled.
But at least one Mac user sees this when she tries to create a voice profile:
"Your admin might not have turned on this feature, or it may not be available in your region." (see image below)
Troubleshooting steps already tried:
Nonetheless, the problem remains.
What steps are recommended to resolve this issue?
Using Microsoft Teams on macOS, including installation, features, and compatibility
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The issue has been resolved, and I want to share the resolution:
This affected user had been a test group at some point in the past, which had the effect of excluding her account from our default global meeting policy. (Several others were set this way as well.)
Once we removed them from that test group, all worked as expected!
Dear Steve_BarMel_Klein,
Good day!
Thank you for posting to Microsoft Community. We are glad to assist!
Based on your description regarding "Teams Recognition feature not working for some users". My sincerest apologies for the inconvenience this might be causing you, I therefore believe that this issue should be further investigated by our online technical support team. A support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be. The team might request for your public IP address or collect certain detailed logs information with more technical resources. Please understand that as public forum support, we don’t have higher permissions to check and analyze these logs or check the IP addresses and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel. Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn
Important Note: If any organization's Office 365 Business / Enterprise subscription is from syndicate or reseller partner and if global admin cannot open service request from their side, they may need to contact reseller support provider so that they can help to global admin for opening service request from their side, after that Office 365 technical support team can involve in service request. Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!
Best regards,
Inema |Community Moderator