[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-02-11T20:36:21+00:00

    Update for Feb 11th, 2025 Windows 11 users - Neither of these fixes resolve the issue for any of our users. Multiple of whom are experiencing this same issue across different machines and headset brands. Users experience this across different versions of Teams

    It should be mentioned that after a user with this issue leaves a call they hear a sharp squeaking noise for a few seconds in the headset and sometimes out of the laptops actual speakers.

    1. Disabling HandsFree Telephony removes the bluetooth headset microphone from teams all together.
    2. Re-enabling it and unselecting 'Audio Sink' and 'Unknown Service' will cause the mic to work at the time, but once leaving a meeting and rejoining (including quitting Teams and restarting) brings us back to the same issue.

    Lots of troubleshooting going into this already so I appreciate everyone's answers! Just looking for an actual, permanent solution.

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  2. Anonymous
    2024-07-31T08:37:43+00:00

    Could this be true?

    Windows 11 Bluetooth Low Audio Quality - No Hand-free or Stereo option FIX : r/Windows11 (reddit.com)

    Several bluetooth headsets use 2 separate drivers/services for either just audio or handsfree calling. Windows 11 has eliminated the options for which one of these drivers you’ll be using. This causes the handsfree calling to always be active, making the bandwidth for sound to be shared with your microphones audio, resulting in low audio quality.

    Until Microsoft fixes this the way to fix it is

    1: Go to the old sound device manager (can be found at the bottom of the new options)
    2: Go to recording and disconnect or disable your headphone's microphone
    3: Go to playback, if your headphones are still connected on this tab go to step 5
    4: Wait until your headphones reconnect (Should be automatic, takes about 10 seconds)
    5: If your audio still isn’t working disable and reenable the playback device

    Well that’s all, your headphones should be working now

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  3. Anonymous
    2024-05-23T13:24:17+00:00

    Disabling the Audio Sink for my Jabra earbuds made the microphone work again.

    Thanks a lot. Struggling with this for a long time already.

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  4. Anonymous
    2024-04-03T15:32:13+00:00

    THANK YOU, this is the only thing that worked!!!!

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  5. Anonymous
    2024-03-13T14:20:23+00:00

    Thanks for the suggestion. It worked for me as well.

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