Tried to login but getting the error

Anonymous
2024-09-25T13:36:33+00:00

Hi I have tried to login my Microsoft Teams in my mobile, but I have getting the "Something went wrong. [5nlhg]" issue and please find the troubleshooting details: Correlation Id: 4f8b39f0-09b2-4b31-9a63-f0fa27032fbe Timestamp: 2024-09-25T13:28:32.000Z DPTI: 1f0b649562f14402 Error Tag: 5nlhg Error Code: 1388187389

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

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Anonymous
2025-01-05T01:37:27+00:00

如果您使用小米手机并更新到澎湃OS2后无法登录Outlook，建议您尝试以下解决方案：

**Plan A:** 把Authenticator 挂后台，再登录Outlook

**Plan B:**

  1. 进入开发者模式（设置 > 更多设置 > 开发者选项）
  2. 关闭"存储—启用系统优化"选项
  3. 登录成功后再重新开启该选项

**Plan C:** 您也可以使用应用双开功能创建第二个Outlook应用，通过双开的应用进行登录。

**PS：** 暂时不清楚问题的责任方，经测试似乎只在安装了微软Authenticator会出现该问题

If you're using a Xiaomi phone and unable to log into Outlook after updating to HyperOS 2, here are some suggested solutions:

**Plan A:** Keep Authenticator running in the background, then log into Outlook

**Plan B:**

  1. Enter Developer Mode (Settings > Additional Settings > Developer Options)
  2. Turn off the "Storage - Enable System Optimization" option
  3. After successful login, re-enable this option

**Plan C:** You can also use the app cloning feature to create a second Outlook app and log in through the cloned app.

**PS:** It's currently unclear which party is responsible for this issue. Testing suggests this problem only occurs when Microsoft Authenticator is installed.

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  1. Anonymous
    2025-07-03T07:53:06+00:00

    Thank you for the advice, it works.

    如果您使用小米手机并更新到澎湃OS2后无法登录Outlook，建议您尝试以下解决方案：

    **Plan A:** 把Authenticator 挂后台，再登录Outlook

    **Plan B:**

    1. 进入开发者模式（设置 > 更多设置 > 开发者选项）
    2. 关闭"存储—启用系统优化"选项
    3. 登录成功后再重新开启该选项

    **Plan C:** 您也可以使用应用双开功能创建第二个Outlook应用，通过双开的应用进行登录。

    **PS：** 暂时不清楚问题的责任方，经测试似乎只在安装了微软Authenticator会出现该问题

    If you're using a Xiaomi phone and unable to log into Outlook after updating to HyperOS 2, here are some suggested solutions:

    **Plan A:** Keep Authenticator running in the background, then log into Outlook

    **Plan B:**

    1. Enter Developer Mode (Settings > Additional Settings > Developer Options)
    2. Turn off the "Storage - Enable System Optimization" option
    3. After successful login, re-enable this option

    **Plan C:** You can also use the app cloning feature to create a second Outlook app and log in through the cloned app.

    **PS:** It's currently unclear which party is responsible for this issue. Testing suggests this problem only occurs when Microsoft Authenticator is installed.

    Was this answer helpful?

    0 comments