Tried to login but getting the error

Anonymous
2024-09-25T13:36:33+00:00

Hi I have tried to login my Microsoft Teams in my mobile, but I have getting the "Something went wrong. [5nlhg]" issue and please find the troubleshooting details: Correlation Id: 4f8b39f0-09b2-4b31-9a63-f0fa27032fbe Timestamp: 2024-09-25T13:28:32.000Z DPTI: 1f0b649562f14402 Error Tag: 5nlhg Error Code: 1388187389

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

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Anonymous
2025-01-05T01:37:27+00:00

如果您使用小米手机并更新到澎湃OS2后无法登录Outlook，建议您尝试以下解决方案：

**Plan A:** 把Authenticator 挂后台，再登录Outlook

**Plan B:**

  1. 进入开发者模式（设置 > 更多设置 > 开发者选项）
  2. 关闭"存储—启用系统优化"选项
  3. 登录成功后再重新开启该选项

**Plan C:** 您也可以使用应用双开功能创建第二个Outlook应用，通过双开的应用进行登录。

**PS：** 暂时不清楚问题的责任方，经测试似乎只在安装了微软Authenticator会出现该问题

If you're using a Xiaomi phone and unable to log into Outlook after updating to HyperOS 2, here are some suggested solutions:

**Plan A:** Keep Authenticator running in the background, then log into Outlook

**Plan B:**

  1. Enter Developer Mode (Settings > Additional Settings > Developer Options)
  2. Turn off the "Storage - Enable System Optimization" option
  3. After successful login, re-enable this option

**Plan C:** You can also use the app cloning feature to create a second Outlook app and log in through the cloned app.

**PS:** It's currently unclear which party is responsible for this issue. Testing suggests this problem only occurs when Microsoft Authenticator is installed.

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  1. Anonymous
    2024-11-17T15:35:58+00:00

    I hope this can be helpful for someone.

    I also had this issue, but finally found the solution.

    I have installed Microsoft Authenticator several days before it (I had no choice...). But my phone uses "Smart Battery Usage" setting for every new installed application. So Microsoft Authenticator failed to appear on login attempt and I had this "Something went wrong. [5nlhg]" error.

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  2. Anonymous
    2024-12-24T08:34:36+00:00

    Works like magic. I launched the authenticator and then outlook just worked.

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  3. Anonymous
    2024-10-09T17:48:46+00:00

    Hi, I had the same problem.

    Solution: I had Office 365 installed on my android phone and I had to authenticate on it first, only then was I able to log in into teams with the same account.

    Detail

    I installed MS Teams on my Android phone and Office 365 was also installed, but I never authenticated on Office 365.

    When trying to authenticate on MS Teams and indicating that I was using a school/work account, a new window would pop up asking the same, and after choosing school/work again, the error would be produced.

    After trying everything, I just saw on Office 365 that my account was there, but I never entered my password on it to authenticate. So, I did it, and went back to teams. When I selected on the second window that popped up, that I was using a School/work account, it didn't ask me any more for a password, it logged in on Teams automatically.

    So, login with the same account on Office 365 first and then log in to Teams.

    I hope it helps.

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  4. Anonymous
    2025-01-18T14:34:02+00:00

    I had a similar problem on my MiPad 7 Pro Android tablet. The below solution works for me:

    -> Try to login with the following priority:

    1. If you have Microsoft Authenticator -> try login it first
    2. If you have Microsoft Office 365 -> try to login it
    3. Login other Microsoft apps: Teams, Outlook, OneDrive, etc.

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