Issues Viewing Shared PowerPoint Presentations on Mobile App Teams

Anonymous

I have been exploring Teams for work and have run into an issue with viewing shared PPTs on mobile devices using the Teams app. The device, a laptop, is sharing the PPT, but mobile devices that I have tested, including an Android tablet, Android phone, and iPhone are unable to view the PPT when connected to the meeting via the Teams app. The android devices do not have this issue if they connect through the chrome web browser, it seems to be an issue with the Teams app specifically.

Are there any solutions to this issue?

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21 answers

Anonymous

2020-04-18T10:08:56+00:00

Hi AWDROffice

Thanks for your post in the community.

From your description, we'd like to know if the issue appear when you use Teams client on PC. Besides, is there the error message or what is the phenomenon when you don't view PPTs on Teams mobile app?

Besides, if you select PowerPoint directly to share, as a workaround, you can choose the method of sharing Desktop and open the PPT like the screenshot below.

If you have anything unclear, please feel free to let us know.

Regards,

Joey
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Anonymous

2020-04-18T12:22:02+00:00

Hi,

So far I have not had any issues with the desktop Teams client. The issue only seems to appear while using the Teams client on PC and attempting to view a shared powerpoint on the mobile Teams Client. On apple products there is an error message stating that the powerpoint cannot be downloaded, while android devices show a blank screen. Im attaching pictures of the screens below:

This is the Android screen, it reads that there is a presentation but it is blank.

iPhone screen showing error downloading document.

I did not run into these issues showing the presentation via the shared desktop, however we want to still have the main presenter's camera active while the presentation is up to facilitate meetings. On a semi-related note, is it possible to share PDF documents in the same way as powerpoints, or would that have to be done via the shared desktop? Thank you again for your response.
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Anonymous

2020-04-22T13:43:33+00:00

I am also having this exact same problem, any solution would be great @microsoft

I have tried many options even downloading the powerpoint to my phone. The powerpoint still runs great on the desktop app, but it shows nothing on mobile.
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Anonymous

2020-04-29T05:13:46+00:00

I am having the exact same issue! If I run Teams on my Windows Desktop and share content with the "PowerPoint" or "Browse" options then NO clients using Teams for Android can see the shared content. It appears on their screens as if nothing is shared. Desktop PCs using Teams have no problems. I can share "Desktop" or "Window" and Android clients can see the content, but that is not what I want to do.

Thanks for any feedback...

Hi AWDROffice

Thanks for your post in the community.

From your description, we'd like to know if the issue appear when you use Teams client on PC. Besides, is there the error message or what is the phenomenon when you don't view PPTs on Teams mobile app?

Besides, if you select PowerPoint directly to share, as a workaround, you can choose the method of sharing Desktop and open the PPT like the screenshot below.

If you have anything unclear, please feel free to let us know.

Regards,

Joey
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Anonymous

2020-05-12T13:56:02+00:00

We are having he same exact issue.
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