Laptop keeps crashing while playing game, bugcheck 0x00000116

Mado0897 20 Reputation points
2025-07-17T19:14:35.3966667+00:00

For about a week now, my Laptop keeps randomly crashing and rebooting in the middle of a gaming session without warning. When checking the eventviewer, I found the following message: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe383899f72a0, 0xfffff8044f2eaae0, 0xffffffffc000009a, 0x0000000000000004. I've had this laptop for four years now and never had any major issues before this. My GPU is an RTX 3060. Anyone know what the reason might be?

https://www.dropbox.com/scl/fi/fjyf002x4g6ucheayqhez/071725-13984-01.dmp?rlkey=gs91gu7cyolhxofuzfivpk4z5&st=lougcd3m&dl=0

Here is the latest minidump if it helps.

Windows for home | Windows 11 | Gaming
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Answer accepted by question author
David-M 128.2K Reputation points Independent Advisor
2025-07-17T19:54:49.2966667+00:00

Hi. I'm David, and I'm happy to help you.

The minidump indicates the driver "nvlddmkm.sys" as the cause of the crashes. This driver belongs to your laptop's Nvidia graphics card.

I suggest performing a clean install of the Nvidia driver as instructed below.

Download the latest driver for your graphics card from the computer manufacturer's website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Nvidia driver download:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5-17ith6h/82jm/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

  • Driver name: Nvidia VGA Driver
  • Version: Y560_Y760_TGH_NVIDIA_VGA_Driver

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

(For laptops, it is recommended to use the latest Nvidia driver provided by the laptop manufacturer.)

If you have the GeForce Experience or Nvidia app installed, disable the automatic driver updates in the application settings.

See if the system will work stably after this.

If the crash occurs again after doing this, please share the minidump it created.

If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

Feel free to ask back any questions.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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