Unable to connect to my hotmail/ outlook email

Darius Salim 20 Reputation points
2025-07-10T15:34:41.4433333+00:00

Hi, I'm from Indonesia, My hotmail email cannot connect , still dont know how to solve the problem. Please Microsoft do something about this

UTC Date: 2025-07-10T15:22:11.312Z
Client Id: 4F4460D4B8144139A2FF9A022266157D
Session Id: 8b7ccb02-a1e7-4948-b1a7-ab00388b7541
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163185
st: 401
efe: SG2PR02CA0088
Outlook | Windows | Classic Outlook for Windows | For business
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Answer accepted by question author
Austin-H 8,890 Reputation points Microsoft External Staff Moderator
2025-07-11T00:49:34.26+00:00

Hi @Darius Salim

Thank you for posting question to Microsoft Q&A.

According to this issue, there was a service incident happening in Outlook between July 9-10, but it has been restored.

User's image

You could double-check by visiting this page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect > Expand Microsoft's Consumer Products > Outlook.com.

Please try to access your email again and let me know if you could access it again.

My apology for any inconveniences caused by this issue!

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