Problem while trying to login using @hotmail.com

AJAY PAL SINGH 20 Reputation points
2025-07-10T14:43:43.2966667+00:00

Hello,

We have a user that is trying to access his account using his @hotmail.com account, but keeps getting this message:

User's image

We managed to reset even the password but even after that the issue persists, what could be causing this, and how can we solve it?

Outlook | Windows | Classic Outlook for Windows | For business
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Answer accepted by question author
Sumit 44,986 Reputation points Volunteer Moderator
2025-07-10T16:45:52.61+00:00

Hi,

It should work soon. There was an outage.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

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