AutoPilot.dll WIL error was reported Event 1010 - Causes Crashing/Issues Any fix?

Anonymous
2022-12-17T18:01:05+00:00

Hello everyone.

I've looked around the net to figure out what's going on and try to fix the issue, but to no avail. There's suggestions where it's mentioned to disable "Microsoft Account Sign-in Assistant Service", I don't want to go that route as I won't be able to sign in for services. Another suggestion is to update, and my PC is fully up to date. Another suggestion was fixing Windows System Image and I've tried that and it's still happening.

OS: Windows 10 Home 64 bit (10.0, Build 19045) This is the latest build

My pc has been having some issues where sometimes the screen goes blank. Basically it looks like when you hit control alt delete to bring up the task manager/lock/sign out/switch user screen but it's blank. There's times where the icons on the task bar disappear as well as desktop icons and the pc will lock up where I can't do anything, not access the start menu, not access the process manager, nothing at all. This has been happening a lot so I pulled up my event log to see what's going on and the time seems to be linked to the Autopilot error mentioned in the title of the thread. This event happened 3 times today. Two times back to back at 12/17/2022 11:52:28 AM and then once more at 12/17/2022 11:53:57 AM

UPDATE: It's not happening every time the error shows as it's happened a decent amount of times since the last time I've mentioned.

The details of the event are as follows

General tab

Log Name: Microsoft-Windows-ModernDeployment-Diagnostics-Provider/ManagementService

Source: Microsoft-Windows-ModernDeployment-Diagnostics-Provider

Date: 12/17/2022 11:52:28 AM

Event ID: 1010 Task

Category: None

Level: Error

Keywords:

User: -----------

Computer: ------------

Description: Autopilot.dll WIL error was reported.

HRESULT: 0x80070491 File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 191

Message: NULL

XML View

  • <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
  • <System> <Provider Name="Microsoft-Windows-ModernDeployment-Diagnostics-Provider" Guid="{bab3ad92-fb96-5902-450b-b8421bdec7bd}" /><EventID>1010</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x1000000000000000</Keywords><TimeCreated SystemTime="2022-12-17T16:52:28.1338145Z" /><EventRecordID>7719</EventRecordID><Correlation /><Execution ProcessID="6064" ThreadID="19168" /><Channel>Microsoft-Windows-ModernDeployment-Diagnostics-Provider/ManagementService</Channel><Computer>-----------------</Computer><Security UserID="S-1-5-21-3571332062-3799675618-396578140-1002" /></System>
  • <EventData> <Data Name="HRESULT">0x80070491</Data><Data Name="File">onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp</Data><Data Name="Line">191</Data><Data Name="Message">NULL</Data></EventData> </Event>
Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

24 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. lmacri 2,505 Reputation points
    2023-01-31T16:08:33+00:00

    Hi GhostSage:

    Thanks for posting about this.

    I’m also seeing these ModernDeployment-Diagnostics-Provider errors (Description: "Autopilot.dll WIL error was reported"; Event ID = 1010) logged in my Win 10 Pro v22H2 Event Viewer at Applications and Services Logs | Microsoft | Windows | ModernDeployment-Diagnostics-Provider | ManagementService. I believe they started on 06-Dec-2022, which happens to be the same day I updated my Win 10 Pro OS from v21H2 (Build 19044.2251) to v22H2 (Build 19045.2251). I am currently seeing at least 40 or 50 of these errors logged every day.

    Image

    I've found multiple threads about these recent errors in a variety of Win 10 and Win 11 forums, and the 28-Aug-2022 Appauls.com article Fix: Autopilot.dll WIL Error Was Reported on Windows suggests this error could be associated with the Microsoft Account Sign-in Assistant service. These errors don't seem to be causing any BSODs or other serious issues on my laptop so I'm not going to try disabling that service as suggested in that article, since the author notes that disabling this service will prevent you from using certain Windows features or programs like the Outlook Calendar widget.

    I upvoted Ludvig C's Microsoft Feedback Hub problem report Event 1010, ModernDeployment-Diagnostics-Provider and added my own comments there today using my Feedback Hub app but don't know if anyone at Microsoft is actually doing anything about this issue.

    Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.0 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.20.230-1.0.1868 * Macrium Reflect Free v8.0.7279 * Microsoft Office Home and Business 2019 (Version 2212 / Build 15928.20216)

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-01-31T17:02:53+00:00

    Maybe if enough dissatisfied customers use the Feedback hub, Microslop might listen. Disabling the sign-in service is not a work around since it also prevents MS account login according to the service info.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-02-06T20:31:35+00:00

    Hi everybody,

    i was not experiencing such issue since 2 weeks ago, when I switched on Cortana service to let my wife use the speech to text function in MS Word...

    The problem is not just the WIL autopilot.dll error, but the laptop is rebooting every dya several times! the blue screen is too fast to catch the error mentioned but i can see the errors in the event log:

    error about WIL autopilot appears several times, even every minutes in some part of the day, the dcom service then also got errors and after 3 restart it makes the pc to reboot...

    dump file is not created due to other errors, therefore is impossible to check it.. it's really a mess of errors!

    what i'm most worried about is the laptop is restarting up to 10-15 times per day, would this damage the hardware too??

    it's really incredible this problem is affecting so many users and still not having a patch to fix it... i'm seriously considering to exit the insider program.

    hope to get a reply and solution soon

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. lmacri 2,505 Reputation points
    2023-02-07T00:58:56+00:00

    .... i was not experiencing such issue since 2 weeks ago, when I switched on Cortana service to let my wife use the speech to text function in MS Word...

    The problem is not just the WIL autopilot.dll error, but the laptop is rebooting every dya several times! the blue screen is too fast to catch the error mentioned but i can see the errors in the event log...

    Hi Luca_Onga:

    Cortana is disabled on my Win 10 Pro v22H2 laptop, and in the past 7 days over 95% (488/509) of the errors logged in my Event Viewer have been due to the ModernDeployment-Diagnostics-Provider / Autopilot.dll WIL errors being discussed in this thread. Most of my other errors are due to a FirmwareTPM.exe application error (Event ID 1000) caused by a known bug in my Dell SupportAssist and Dell Update utilities - see my 18-Dec-2022 thread <here> in the Dell community. These constant ModernDeployment-Diagnostics-Provider / Autopilot.dll WIL errors are a nuisance but as far as I know they have not caused any Blue Screen stop errors or obvious problems on my Win 10 laptop.

    Image

    If you haven't already done so you should run the DISM command Dism /Online /Cleanup-Image /CheckHealth from an elevated command prompt with Administrator rights as instructed in the ghacks.net article Use DISM to Fix Issues SFC Can't. If that DISM scan doesn't find any issues with your Windows component store then run the System File Checker command sfc /scannow to look for and repair any damaged or missing Windows system files. You can also run the Windows Update Troubleshooter built in to Win 10 / Win 11 to see if it can fix your WindowsUpdateAgent (Event ID 20) errors.

    I'm guessing your VolMgr (Event ID 161 - dump file creation failed) and critical Kernel-Power (Event ID 41 - system has re-booted without a clean shutdown) errors are logged at the same time as your Blue Screen stop errors and system restarts. These types of errors are often associated with corrupted or out-of date firmware or hardware drivers, but in rare instances they can also be caused by a failing power supply. The 25-May-2022 MakeUseOf article How to Fix a Windows 10 Kernel Power Error in 5 Easy Steps suggests disabling the Fast Startup power option and running ChkDsk and SFC scans, but if that doesn't stop your unexpected system restarts I'd suggest you leave the Windows Insider Program and post in BleepingComputer's Windows Crashes and Blue Screen of Death (BSOD) Help and Support board (see their posting guidelines <here>) if your Blue Screen stop errors persist.

    Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Macrium Reflect Free v8.0.7279 * Microsoft Office Home and Business 2019 (Version 2301 / Build 16026.20146)

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. lmacri 2,505 Reputation points
    2023-02-10T01:12:04+00:00

    Hi GhostSage:

    User chris__74 posted today (en français) in Pekaaa1's Autopilot.dll WIL Error that a reset of your TPM module should stop these ModernDeployment-Diagnostics-Provider / Autopilot.dll WIL errors, and a few users have confirmed this workaround was successful.

    I haven't tried chris__74's suggestion yet, but if you want to see if this works then go to Windows Security | Device Security | Security Processor | Security Processor Details | Security Processor Troubleshooting and then click "Clear TPM". An alternate method is to enter tpm.msc in a Run dialog box (Windows key + R) to open the TPM Management Console shown below and click "Clear TPM ...".

    Image

    WARNING: If you use Bitlocker Disk Encryption and want to reset your TPM module I would advise that you suspend or disable Bitlocker first (e.g., at Control Panel | Security | Bitlocker Drive Encryption for Professional editions of Windows) and ensure that you have your 48-digit Bitlocker recovery key on hand before starting. Bitlocker is currently turned off on my Win 10 Pro v22H2 laptop and I have no idea what unexpected problems might arise if you reset your TPM module while Bitlocker is enabled.

    For more information (and warnings) about clearing the TPM see the Microsoft Learn article Troubleshoot the TPM.

    Before proceeding you might also want to read some recent feedback on pages 5 an 6 of Pekaaa1's thread. For example, MisterFlamp reported <here> in Pekaaa1's thread that a TMP reset stopped their Autopilot.dll WIL errors but that they were required to enter their Microsoft password and login PIN after the reset. The Microsoft Learn article Troubleshoot the TPM notes that "Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows operating system will automatically re-initialize it and take ownership again."

    Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Dell Update for Windows Universal v4.7.1 * Macrium Reflect Free v8.0.7279 * Microsoft Office Home and Business 2019 (Version 2301 / Build 16026.20146) Click-to-Run

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments