AutoPilot.dll WIL error was reported Event 1010 - Causes Crashing/Issues Any fix?

Anonymous
2022-12-17T18:01:05+00:00

Hello everyone.

I've looked around the net to figure out what's going on and try to fix the issue, but to no avail. There's suggestions where it's mentioned to disable "Microsoft Account Sign-in Assistant Service", I don't want to go that route as I won't be able to sign in for services. Another suggestion is to update, and my PC is fully up to date. Another suggestion was fixing Windows System Image and I've tried that and it's still happening.

OS: Windows 10 Home 64 bit (10.0, Build 19045) This is the latest build

My pc has been having some issues where sometimes the screen goes blank. Basically it looks like when you hit control alt delete to bring up the task manager/lock/sign out/switch user screen but it's blank. There's times where the icons on the task bar disappear as well as desktop icons and the pc will lock up where I can't do anything, not access the start menu, not access the process manager, nothing at all. This has been happening a lot so I pulled up my event log to see what's going on and the time seems to be linked to the Autopilot error mentioned in the title of the thread. This event happened 3 times today. Two times back to back at 12/17/2022 11:52:28 AM and then once more at 12/17/2022 11:53:57 AM

UPDATE: It's not happening every time the error shows as it's happened a decent amount of times since the last time I've mentioned.

The details of the event are as follows

General tab

Log Name: Microsoft-Windows-ModernDeployment-Diagnostics-Provider/ManagementService

Source: Microsoft-Windows-ModernDeployment-Diagnostics-Provider

Date: 12/17/2022 11:52:28 AM

Event ID: 1010 Task

Category: None

Level: Error

Keywords:

User: -----------

Computer: ------------

Description: Autopilot.dll WIL error was reported.

HRESULT: 0x80070491 File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 191

Message: NULL

XML View

  • <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
  • <System> <Provider Name="Microsoft-Windows-ModernDeployment-Diagnostics-Provider" Guid="{bab3ad92-fb96-5902-450b-b8421bdec7bd}" /><EventID>1010</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x1000000000000000</Keywords><TimeCreated SystemTime="2022-12-17T16:52:28.1338145Z" /><EventRecordID>7719</EventRecordID><Correlation /><Execution ProcessID="6064" ThreadID="19168" /><Channel>Microsoft-Windows-ModernDeployment-Diagnostics-Provider/ManagementService</Channel><Computer>-----------------</Computer><Security UserID="S-1-5-21-3571332062-3799675618-396578140-1002" /></System>
  • <EventData> <Data Name="HRESULT">0x80070491</Data><Data Name="File">onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp</Data><Data Name="Line">191</Data><Data Name="Message">NULL</Data></EventData> </Event>
Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-02-17T13:07:27+00:00

    what about bitlock? well it break it?

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  2. Anonymous
    2023-02-17T00:48:23+00:00

    Type "tpm.msc" in the search window, lower left of the desktop, next to the Winders symbol for the start menu. Winders 10... Winders 11 will be in the center of the task bar if you didn't change the default.

    Hit enter and a TPM management window will open up.

    To the right you'll see "Clear TPM...". Select that and a restart window will open. Click on restart.

    Note: Have your Microslop account password handy prior to doing this.

    This will clear your PIN and require entry of your Microslop account password.

    This fixed the annoying ModernDeployment error messages for me.

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  3. Anonymous
    2023-02-16T20:52:25+00:00

    i am getting this too, Im not good with computers and it will not stop so i disabled it ( even though people say thats a bad idea because youre unable to login ) have you found a way to fix it? because i haven't. I worries me that my pc will forever be like this

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  4. Anonymous
    2023-02-10T16:14:03+00:00

    I reset the TPM and enabled the ModernDeployment-Diagnostics-Provider again. I was then able to connect to my phone as before, but the event log is telling me that Autopilot.dll is faulting again like crazy. 56 times in the last half hour, so far.

    Can spontaneous reboots be far ahead? I hope the investigation into the real source of the problem continues.

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  5. lmacri 2,505 Reputation points
    2023-02-10T01:12:04+00:00

    Hi GhostSage:

    User chris__74 posted today (en français) in Pekaaa1's Autopilot.dll WIL Error that a reset of your TPM module should stop these ModernDeployment-Diagnostics-Provider / Autopilot.dll WIL errors, and a few users have confirmed this workaround was successful.

    I haven't tried chris__74's suggestion yet, but if you want to see if this works then go to Windows Security | Device Security | Security Processor | Security Processor Details | Security Processor Troubleshooting and then click "Clear TPM". An alternate method is to enter tpm.msc in a Run dialog box (Windows key + R) to open the TPM Management Console shown below and click "Clear TPM ...".

    Image

    WARNING: If you use Bitlocker Disk Encryption and want to reset your TPM module I would advise that you suspend or disable Bitlocker first (e.g., at Control Panel | Security | Bitlocker Drive Encryption for Professional editions of Windows) and ensure that you have your 48-digit Bitlocker recovery key on hand before starting. Bitlocker is currently turned off on my Win 10 Pro v22H2 laptop and I have no idea what unexpected problems might arise if you reset your TPM module while Bitlocker is enabled.

    For more information (and warnings) about clearing the TPM see the Microsoft Learn article Troubleshoot the TPM.

    Before proceeding you might also want to read some recent feedback on pages 5 an 6 of Pekaaa1's thread. For example, MisterFlamp reported <here> in Pekaaa1's thread that a TMP reset stopped their Autopilot.dll WIL errors but that they were required to enter their Microsoft password and login PIN after the reset. The Microsoft Learn article Troubleshoot the TPM notes that "Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows operating system will automatically re-initialize it and take ownership again."

    Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Dell Update for Windows Universal v4.7.1 * Macrium Reflect Free v8.0.7279 * Microsoft Office Home and Business 2019 (Version 2301 / Build 16026.20146) Click-to-Run

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