Microsoft Sculpt Ergonomic Keyboard

Question

Microsoft Sculpt Ergonomic Keyboard

Anonymous

Hello,

it looks like the bluetooth receiver to my keyboard got damaged or it just stopped working, I can not get the receiver to work on my mac or any other computer and also I tried all the possible troubleshooting ideas, so I suspect it to be the problem with receiver as it is not even recognizable by PC

Is there a way to replace the receiver? Or the whole keyboard?

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1 answer

Answer 1

Hello, Lukasz Polok1

Welcome to Microsoft Community.

I’m sorry to hear about the issue with your Microsoft Sculpt Ergonomic Keyboard’s Bluetooth receiver. Unfortunately, the Microsoft keyboard and its USB dongle are paired and will only work with each other, so the dongles are unique and come as a set. This means that a replacement dongle might not be possible to get. That is, Replacing the entire keyboard is a suitable solution.

However, you could try reaching out to the Microsoft Supplemental Parts team or the Microsoft Store Support. They might be able to provide further assistance or suggest alternative solutions. If you’re unable to get a replacement for the dongle, you might need to consider replacing the whole keyboard. See the following contact entry of Phone support and the Chat Support:

Global Customer Service phone numbers - Microsoft Support

Contact Us - Microsoft Support

Click the PC accessories and Log in to your Microsoft account and follow the on-screen instructions to enter the online support window.

I hope this information helps! If you have any other questions, feel free to ask.

Best regards,

Chandy |Microsoft Community Support Specialist