Issue Connecting PC to Wi-Fi

Anonymous
2024-11-01T14:13:06+00:00

Subject: Issue Connecting PC to Wi-Fi

Hello Microsoft Support,

For the past four days, I’ve been having trouble connecting my PC to Wi-Fi. Each time I turn on my PC, it’s unable to connect to the network, while my other devices (like my phone) connect without any issues. The only workaround has been restarting the Wi-Fi each time, but this isn’t a lasting solution.

I’d appreciate any guidance you can provide to help resolve this.

Thank you,

Johnny Moe

Windows for home | Windows 10 | Internet and connectivity

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franco d'esaro 25,221 Reputation points Volunteer Moderator
2024-11-03T21:00:41+00:00

Hi,

thanks for the screenshots.

If you are using VPN, try uninstalling or temporarily disabling it and see if that helps. Otherwise if you haven't already, go to the support area of ​​your computer manufacturer's website, enter the serial number or exact model of your laptop, then go to the Drivers section, download and install the latest available Wireless LAN driver for your wireless network card model. Also, download and install the latest available Bluetooth driver. Install the Bluetooth driver first, then the WiFi driver.

Try following here too:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

The procedure is valid for any brand or model of wireless network adapter.

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  1. franco d'esaro 25,221 Reputation points Volunteer Moderator
    2024-11-01T14:41:13+00:00

    Specify the exact model of your computer or go to Start, type msinfo and attach a screenshot of the System Information page.

    Also, specify the exact model of your network card or go to Device Manager expand network adapters and post the screenshot.

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  2. Anonymous
    2024-11-03T19:33:31+00:00

    Specify the exact model of your computer or go to Start, type msinfo and attach a screenshot of the System Information page.

    Also, specify the exact model of your network card or go to Device Manager expand network adapters and post the screenshot.

    Hey,

    Thanks for the quick reply.

    I’ve attached the screenshots of my System Information and the Device Manager showing the network adapters.

    Let me know if you need anything else or if there are any other steps I should try. Appreciate the help.

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  3. Anonymous
    2024-11-04T17:55:13+00:00

    I tried this and it worked, Thanks bro.🙏

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  4. franco d'esaro 25,221 Reputation points Volunteer Moderator
    2024-11-05T17:26:53+00:00

    I'm glad you solved the problem.

    Thanks for the feedback.

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