My Laptop keeps restarting in loop after an update

Anonymous
2024-11-19T16:56:16+00:00

Hi, I have an issue with my Lenovo Thinkpad T440p, I was using it when it ran out of battery, after plugging the charger in, I turned on the laptop and it started updating, after the update finished, it started restarting in a loop, it just boots and it says "Preparing Windows" and then "Restarting", and it just keeps that way, I have ran diagnostics from the Lenovo Diagnostics and everything seems to be OK, I have already set it to default from the BIOS, checked from where does the laptop is trying to boot the Operating System and it appears to be booting from where it is installed, but it keeps in the same restaring loop, I thought windows was applying changes but it was into that loop for a while and it seemed strange to me, after all that tests it may be an Operating sustem issue, but I could really use some help please.

I have only the UEFI BIOS and windows 10.

Windows for home | Windows 10 | Performance and system failures

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DaveM121 947.5K Reputation points Independent Advisor
2024-11-19T17:29:57+00:00

Hi, I am Dave, I will help you with this.

Can you access the recovery environment using these steps?

Start your laptop, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see if Windows will boot up normally.

If there is an option to uninstall the latest update, that will be the best option.

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

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  1. Anonymous
    2024-11-19T18:53:17+00:00

    After trying some of the options I was able to fix the issue, apparently one of the update files was corrupted during the update process, which prevented Windows from fully booting. Thanks a lot for your valuable help Dave!

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  2. DaveM121 947.5K Reputation points Independent Advisor
    2024-11-19T17:51:04+00:00

    Glad to help!

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  3. Anonymous
    2024-11-19T17:45:43+00:00

    I'll try this now, thanks!

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