New build Windows 11 repeated, random restarts

Anonymous
2024-11-30T04:58:09+00:00

Hello, 

I did my first PC build and it keeps randomly restarting.  It may last a few minutes or even up to 20, but it crashes out and restarts without warning. 

I updated the bios when I first started the computer. I installed a new copy of Windows 11.  After starting up and registering Win 11 I checked for updates (I downloaded the Win 11 installer a couple hours before install) and then updated all of the drivers using ASUS’s Armory Crate.  And then I ran GE Force Studio to update the GPU drivers.  

Please help.  I really need to get some stuff done using this new computer, but I have no idea what is happening.  

I checked the PSU cable.  It looks good.  The outlet it is using into is ok. And I looked at the connections of the PSU inside the case.  I used Hwinfo 64 to check temps and there doesn't seem to be anything overheating.

I have grabbed a few event logs, but don’t know what to look for.  I also included a snip of HWiNFO 64 screenshot 

https://www.dropbox.com/scl/fo/etpis51yozwrr7uuqqyos/AMxOFcS-jygq9a-6APqLR-k?rlkey=qf78xnrfyg3c4knu8scqwievt&st=czlysx3a&dl=0

https://pcpartpicker.com/user/mvanderhoff/saved/#view=Qb9jWZ

ASUS ProArt Z790-Creator Wifi

Intel i-914900K

RTX 4070 Ti Super

Corsair Vengeance 2 x 32 GB DDR5-5200

Solidign P44 Pro 1 TB SSD

Samsung 990 Pro 4 TB SSD

Thermaltake Toughpower GF3 TT premium 1000W 80+ Gold

ARCTIC Liquid Freezer III 420 72.8 CFM Liquid CPU Cooler

Win 11 Home 24H2 26100.2454

I did have a BIOS level error CPU FAN speed detection error!

I installed the cooler cable into a fan header closer to where the cable originated on the cooler.  I switched it to the CPU Fan header and that error has gone away.

Windows for home | Windows 11 | Performance and system failures

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DaveM121 946.5K Reputation points Independent Advisor
2024-12-01T07:11:50+00:00

Your minidump files and other data indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a couple of slightly older version of the Nvidia device driver to try to find a version that is stable on your system.

A slightly older version of that driver is more stable than the latest version.

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  1. DaveM121 946.5K Reputation points Independent Advisor
    2024-11-30T07:45:54+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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  2. Anonymous
    2024-11-30T20:13:15+00:00

    Wow. Thank you for replying!!!

    I uploaded a zip file with the dmp files. I put those with the event viewer logs from the same time ranges.

    https://www.dropbox.com/scl/fo/etpis51yozwrr7uuqqyos/AMxOFcS-jygq9a-6APqLR-k?rlkey=qf78xnrfyg3c4knu8scqwievt&st=8y6zedv3&dl=0

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  3. Anonymous
    2024-12-05T05:44:58+00:00

    Power to the Dave!

    That seems to have gotten it. Thank you very much!

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