Realtek Audio Console fails to launch and returns "Can not connect to RPC service." and Realtek HD Audio Universal Service does not exist.

Question

Realtek Audio Console fails to launch and returns "Can not connect to RPC service." and Realtek HD Audio Universal Service does not exist.

Anonymous

Hi, I a problem that others may experience.

As I have stated, The Realtek Audio Console fails to launch, which is probably the cause that my laptop device is not able to detect my headphones and other audio devices plugged into the audio jack.

The Realtek HD Audio Universal Service also does not exist in the Services list, nor the Task Manager Startup Tab.

I scanned my device through the DriverEasy application, and software components such as the Realtek Asio Component, Realtek Audio Effects Component, Realtek Audio Universal Service, and the Realtek Hardware Support Application are now marked as unplugged devices. Is it because I might have installed an incorrect version of a Realtek Audio Manager?

I have provided my System Information. Looking forward to further support

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Ivan B 127K Independent Advisor

Hi ,

You will do the following: uninstall the Realtek Sound driver and use DDU.

DDU:

https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

Note: DDU is a third-party application to completely delete and reinstall the Sound driver.

After downloading, extract ddu to a folder.
Run the driver screen uninstaller.exe application, select Model tab, put Sound.

After uninstalling the Sound Driver, uninstall it for Realtek

Click on the First option clean and reboot and wait for the process to finish.
After running DDU and following the procedure:

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I recommend not using software to update drivers today, Windows Update already comes with the catalog to update the drivers or I always download the drivers from the manufacturer's website, if ASUS you have the Armory Crate application which has the update drivers function.

Hope this helps.

If you find the answer helpful, please mark it as an answer.

Independent Advisor - Community

Thanks

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7 additional answers

Answer 1

Ivan B 127K Independent Advisor

Hi ,

If you ask to check the standard format of your USB microphone, if you have a better one, place it on the sound panel.

Independent Advisor - Community

Thanks

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Answer 2

Anonymous

Ah I see, that's unfortunate. My external USB mic MIC-U03 by the way, I just ordered it online a few days ago, it's quite annoying with the static-buzzing coming through the mic.

Thank you for your help so far, though!

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Answer 3

Hi ,

What is the microphone model?

Unfortunately, if the microphone was connected via USB, it has its own driver, it does not use the Realtek driver, it would only use the Realtek driver if it connected to the jack port, so there is no way to use the Realtek driver enhancement.

Hope this helps.

If you find the answer helpful, please mark it as an answer.

Independent Advisor - Community

Thanks

Answer 4

Ah, Hello, Ivan Carlos. Thank you so much for the help

The Realtek Audio Console works perfectly fine now, and now I can use my headphones to listen to audio. But I have a question, I plugged in my external microphone through the USB port. How do I make it appear on the Recording Device list? I'd like to give audio enhancing effects, since my external microphone keeps making static-buzzing noise. Any solution for this?

Thank you for the support so far!