How to fix: The computer has rebooted from a bugcheck (Event 1001, Bugcheck)

Anonymous
2024-11-11T21:17:28+00:00

Hello everyone, for a few days now my computer just randomly blackscreens and reboots (most of the time while gaming).

I can't pinpoint the issue and the EventViewer gives me this report:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffb90ece6e8010, 0xfffff80277530a40, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\111124-13390-01.dmp. Report Id: 40ba7b09-361f-4003-9d57-85cf1d69e86a.

Any help would be appreciated, thanks in advance!

I uploaded the dmp to drive in case it's needed:

https://drive.google.com/drive/folders/1HmEc6e0FvoiKliOpTWl2JcyKZkviYU_p?usp=sharing

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Jonathan Deives 83,405 Reputation points Independent Advisor
2024-11-11T21:50:04+00:00

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

Are you using an app like NVIDIA Broadcaster? If so, please uninstall and test to see if the problem occurs.

Also uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the driver before the last one released, download and install it.

https://www.nvidia.com/Download/Find.aspx?lang=...

___________________________________________________________

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

___________________________________________________________

Was this answer helpful?

1 person found this answer helpful.
0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-11-13T00:07:39+00:00

    Seems like this did the trick, thank you!

    Was this answer helpful?

    0 comments
  2. Jonathan Deives 83,405 Reputation points Independent Advisor
    2024-11-11T22:05:11+00:00

    I will await your reply

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-11-11T22:04:25+00:00

    Yes, i had it installed but didnt actively use it - i uninstalled it. Ill wait and see if that fixed things!

    Was this answer helpful?

    0 comments