PC reboots when playing games

Question

PC reboots when playing games

Anonymous

I keep having an issue where my pc reboots while I am playing games, first my screens shut off, and then my pc reboots. I get this error message in the event viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe08b2b7b7010, 0xfffff80239ca1120, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 41daee6e-8e1b-40d0-8034-ee405e9a61d0.

I've tried resetting my PC, updating my drivers, and minimizing how many programs I have open.

These are my specs:

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 8700 @ 3.20GHz

RAM

32,0GB Dual-Channel DDR4 @ 1063MHz (15-15-15-36)

Motherboard

ASUSTeK COMPUTER INC. TUF B360M-PLUS GAMING (LGA1151)

Graphics

2460G5 (1920x1080@75Hz) 

Q32G1WG4 (2560x1440@144Hz) 

4095MB NVIDIA GeForce RTX 2070 (ASUStek Computer Inc)

Storage

931GB Samsung SSD 970 EVO Plus 1TB (Unknown (SSD)) 

1863GB Western Digital WDC WD20EZRZ-00Z5HB0 (SATA )

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Jonathan Deives 83,405 Independent Advisor

The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

Are you using an app like NVIDIA Broadcaster? If so, please uninstall and test to see if the problem occurs.

Also uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the driver before the last one released, download and install it.

https://www.nvidia.com/Download/Find.aspx?lang=...

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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2 additional answers

Answer 1

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you.

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.

Answer 2

Anonymous

All right, here you go!

Copy of Minidump

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