I can't Activate the new pc. I bought Microsoft Windows 10/11 from the Microsoft Store, but it do not show in my library. How to fix it?

Anonymous
2025-01-25T16:55:25+00:00

I bought Microsoft Windows 10/11 from the Microsoft Store long ago (2018). Now I'm trying to change it to a new PC, but I can't find it in my library in this account, it just shows Windows 10/11 when I log out from this account (There is a Purchase Order of it in this account). This makes me can't Activate the new PC. What can I do about it?
Noted: I have already tried deactivating the Windows activation.

Windows for home | Windows 11 | Microsoft Store

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EmilyS726 279.8K Reputation points Independent Advisor
2025-01-25T17:46:45+00:00

If you purchased from Msft, it would be digital license. You shouldn't have to, and actually don't want to uninstall the license on the old device? What step did you use to remove it on the old device?

On the new device, go to Settings > System > Activation, run the troubleshooter, choose the hardware change option. When it asks you where it is installed on right now, you should choose the old device name. Then click on Activate button. And on the next screen when it asks you where to transfer it to, choose your new device name. See if that does the trick.

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  1. EmilyS726 279.8K Reputation points Independent Advisor
    2025-01-25T17:29:44+00:00

    Hello,

    Is the license for home or pro, if it is for pro, did you purchase the full license or just the upgrade license from home to pro? How much did you pay for the license back then? That can give an idea if it is full or upgrade license.

    On the new computer, do you currently have home or pro installed?

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  2. Anonymous
    2025-01-25T17:45:18+00:00

    It is both home versions. I paid about 150 USD back then to activate the old pc.

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  3. Anonymous
    2025-01-25T17:52:55+00:00

    Thanks very much

    It just worked. I tried this method for about 2 hours maybe it's delayed.

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