I can't Activate the new pc. I bought Microsoft Windows 10/11 from the Microsoft Store, but it do not show in my library. How to fix it?

Anonymous
2025-01-25T16:55:25+00:00

I bought Microsoft Windows 10/11 from the Microsoft Store long ago (2018). Now I'm trying to change it to a new PC, but I can't find it in my library in this account, it just shows Windows 10/11 when I log out from this account (There is a Purchase Order of it in this account). This makes me can't Activate the new PC. What can I do about it?
Noted: I have already tried deactivating the Windows activation.

Windows for home | Windows 11 | Microsoft Store

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EmilyS726 279.8K Reputation points Independent Advisor
2025-01-25T17:46:45+00:00

If you purchased from Msft, it would be digital license. You shouldn't have to, and actually don't want to uninstall the license on the old device? What step did you use to remove it on the old device?

On the new device, go to Settings > System > Activation, run the troubleshooter, choose the hardware change option. When it asks you where it is installed on right now, you should choose the old device name. Then click on Activate button. And on the next screen when it asks you where to transfer it to, choose your new device name. See if that does the trick.

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  1. Anonymous
    2025-01-25T18:34:11+00:00

    Thank you for solving my problem.
    It just worked.
    At first, It shows 2 random computers that didn't activate. Maybe it's a PC from a computer shop that they selling and it's just delayed when I log in to this PC with my own account.

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  2. EmilyS726 279.8K Reputation points Independent Advisor
    2025-01-25T18:27:12+00:00

    Ok, so the old computer is still activated right now, right?

    On that old device,

    Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:

    slmgr /dlv

    Then share a screenshot please. Thanks!

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  4. Anonymous
    2025-01-25T17:52:55+00:00

    Thanks very much

    It just worked. I tried this method for about 2 hours maybe it's delayed.

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