Why hasn't my Surface Laptop 4 ever updated Windows 11 to 22H2 or 23H2 and why do I get an error message when checking for updates?

Question

Why hasn't my Surface Laptop 4 ever updated Windows 11 to 22H2 or 23H2 and why do I get an error message when checking for updates?

Anonymous

I have a Surface Laptop 4 with an AMD Ryzen 7 Microsoft Surface (R) Edition 2.00 GHz processor and Windows 11. The last Windows update listed is 21H2 installed in 2022. It never updated to 22H2 or 23H2.

To confound things further, on the Windows Update page, it says:

You're up to date

Your device is missing important security updates. Make sure to keep your device on and plugged in so updates can complete.

How can it be both up-to-date and not up-to-date? What can I do about both situations (which I guess are probably linked)?

Dani

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Answer 1

Hello,

This is a weird error. That shouldn't be happening.

Windows is probably confused on whether your computer is up to date or not up to date.

Either way, I would recommend upgrading to 24H2, which is the latest feature update.

You can use the Windows 11 Installation Assistant, the Windows 11 ISO, or the Media Creation Tool. All three of these options will get you to Windows 11, version 24H2.

To use the Windows 11 Installation Assistant, download theWindows 11 Installation Assistant and then run it. You should see some prompts telling you about Windows 11 and what it'll install. Let it download and install 24H2.

To use the Windows 11 Media Creation Tool, download theWindows 11 Media Creation Tool, and run the MCT. Once it finishes loading, push "Upgrade this PC Now". Let the MCT install the Windows 11 installation files, and then let it check for updates, and then let it install Windows 11.

To use the Windows 11 ISO, download the Windows 11 ISO, (you can find ithere, scroll down to where you see ISO for Windows 11 x64 devices), mount it, and then run setup.exe (if you see a UAC prompt, push yes). Follow the prompts on-screen and then let setup.exe update and install Windows 11, 24H2.

All of these steps will get you to 24H2 and will take a while to install. It's best to do this at night when you're not doing anything important. Just make sure to save your files before you start.

Hope this helps, and if you have any questions, don't hesitate to let me know!