Video DXGKRNL Fatal Error

Anonymous
2025-02-20T08:28:24+00:00

every time I open a certain game (arena breakout infinite) and at random for other games(valorant, snowbreak, and other mid to high graphics), it just go bsod on me and disconnects my gpu Nvidia GTX 1650 and I needed to restart a couple of times before it return to connected
I have Acer nitro an515-55 with 16gb ram

I assume this is an Acer nitro issue or failing hardware

recent minidump are in here.

Windows for home | Windows 11 | Performance and system failures

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DaveM121 939.5K Reputation points Independent Advisor
2025-02-20T09:51:22+00:00

Glad to help!

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DaveM121 939.5K Reputation points Independent Advisor
2025-02-20T09:00:44+00:00

Hi, I am Dave, I will help you with this.

Your minidump files all do indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a couple of slightly older version of the Nvidia device driver to try to find a version that is stable on your system.

A slightly older version of that driver is more stable than the latest version.

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  1. Anonymous
    2025-02-20T09:50:52+00:00

    Hi, I am Dave, I will help you with this.

    Your minidump files all do indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a couple of slightly older version of the Nvidia device driver to try to find a version that is stable on your system.

    A slightly older version of that driver is more stable than the latest version.

    Thank you very much, I'll try and find a driver version with good compatibilty, I'll return after I successfully followed your solution

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  2. Anonymous
    2025-02-20T12:47:59+00:00

    thank you very much, I played many games under stress and the laptop didnt crash at all or showsigns of struggles, thank you for the help

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