camera does not work

Question

camera does not work

Anonymous

Hello Microsoft! I can't use the camera even in zoom. It's just black.

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Answer 1

Hi Caitlyn,

I'm Christine, I'll be happy to assist you. I can see here that your camera is not working. No worries, I'll do my best to help you.

May I know when did the issue start? Is there any changes made before you got this issue?

Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

May I know the version or build of Windows that you're running? (Please press Windows key+R and type winver and hit enter)

Please check and follow the steps below:

Please check if there's any slider on your camera to turn it on.

Kindly check and follow the steps from the link below:

https://support.microsoft.com/en-us/windows/cam...

Update or Reinstall the Camera driver

Please press the Windows key + X

Then click Device manager

Kindly expand the Camera option

Right click driver and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor