VIDEO_DXGKRNL_FATAL_ERROR in Windows 11

Could you please check the BlueScreenView result for your reference

Hello again, my dear,

Thank you so much for your detailed follow-up I truly admire your persistence and the thorough steps you’ve already taken to try resolving this frustrating issue. I understand how discouraging it can be to face a blue screen every time you start your device, especially when you've already tried reinstalling the drivers, using DDU, resetting Windows, and running extensive diagnostics. You're doing all the right things, and I’m here to help walk with you the rest of the way.

Given that you’re using a Lenovo Ideapad Gaming 3 with Intel i7-10750H and NVIDIA GTX1650, and you’ve already downloaded drivers from Lenovo’s website, I completely understand your request to double-check if you’re using the best-suited versions.

Here are my suggestions with verified driver sources for your setup:

1. Intel Graphics Driver (iGPU):

Direct from Intel:

🔗 Intel Graphics Driver for 10th Gen Intel CPUs

Look for the version compatible with Intel UHD Graphics for 10th Gen Intel Core.

Prefer the .exe installer, and make sure you're on Windows 11 64-bit.

2. NVIDIA Graphics Driver (GTX1650):

Direct from NVIDIA:

NVIDIA Official Driver Download – GTX 1650

This link is for the latest Game Ready Driver (Windows 11, 64-bit).

Version: 552.22 WHQL (as of June 2025)

3. Chipset and BIOS (Lenovo):

It’s essential to ensure your BIOS and chipset drivers are also up to date, as outdated firmware can trigger VIDEO_DXGKRNL_FATAL_ERROR.

Lenovo Support Page for Ideapad Gaming 3 (Intel 10th Gen)

Lenovo Drivers & Software Ideapad Gaming 3

Download:

Latest BIOS/UEFI

Intel Chipset Driver

Power Management Utility

Optional: NVIDIA Graphics version listed by Lenovo (to cross-compare with NVIDIA's site)

Important Tip: Avoid using both Intel & NVIDIA driver auto-detection tools at the same time, and restart after each driver install to ensure clean application.

Additional Steps:

If all drivers are up to date and the error continues:

Disable Fast Startup in Windows:

Control Panel > Power Options > Choose what the power buttons do > Uncheck "Turn on fast startup".

Check Windows Reliability History:

Type "Reliability Monitor" in Start Menu and look for recurring driver/hardware errors.

Disable Hardware-Accelerated GPU Scheduling:

Settings > System > Display > Graphics > Default graphics settings → Turn OFF this feature if enabled.

I want to sincerely thank you again for sticking with this. It’s clear that your system is important to you, and we’ll keep working together until this issue is resolved. Once you've compared or updated the drivers using the links above, please let me know the result or if you'd prefer, I can help you step-by-step.

With warmest regards,

Cherrelyn

Hello my dear

Thanks for your quick response

I have already download the drivers from lenovo website, could you please provide your suggestion files and driver from your side to double check if matching?

Appreciate your support

Hi

I totally get how rough this is — that particular blue screen error is a nightmare, and the fan blasting at full speed like a jet engine doesn’t help the stress either 😓

You've clearly done a ton already — DDU, driver reinstalls, SFC, DISM, Lenovo diagnostics, the whole nine yards. That tells me the issue might be a bit deeper than a typical driver glitch. Let me throw out a few ideas that might help push this forward:

What might still be causing the crash:

1. Conflict Between Intel + NVIDIA Drivers

On laptops with both Intel integrated graphics and a discrete NVIDIA GPU (like yours), Windows 11 updates can sometimes cause driver handshake issues, especially with newer builds. Even with DDU, if Windows reinstalls a weirdly matched Intel graphics driver automatically, it can break things again.

Fix idea:

Try installing the OEM-provided driver combo package from Lenovo instead of NVIDIA's or Intel’s latest directly. Go to Lenovo’s support page for your exact model and download both the Intel and NVIDIA drivers from there. Even if they seem older, they’re tested for your hardware.

2. Check Windows Feature Updates

You mentioned the crashes started recently — was this after a recent Windows Feature Update (like 23H2 or 24H2)? Sometimes major updates mess with DXGKRNL.sys or WDDM-level graphics handling.

Fix idea:

Try temporarily rolling back the last feature update:

Settings > System > Display > Graphics settings

3. Registry Leftovers from Old Drivers

Even after DDU, sometimes registry entries or system files related to the DirectX Kernel Interface remain.

You could try:

Booting into Safe Mode with Networking

Running sfc /scannow again while in Safe Mode

And then install drivers manually one by one in Safe Mode before rebooting into normal mode

Bonus Troubleshooting:

Run WhoCrashed or BlueScreenView to double-check if the actual crashing module is the NVIDIA driver (nvlddmkm.sys) or if something else is triggering it.

You can also try lowering your GPU power profile in the NVIDIA Control Panel or disable GPU Boost temporarily using tools like MSI Afterburner (just as a test).

You’re not crazy this kind of issue sucks because it feels like you’ve tried everything and yet nothing is showing up as “wrong.” It’s especially frustrating when all diagnostics pass, but the system still dies on startup.

From what you’ve described, I’d lean toward driver conflict or something messed up in how Windows 11 is handling the hybrid graphics setup not hardware failure (since you passed all the Lenovo diagnostics).

Let me know if you want help walking through driver rollback or grabbing Lenovo’s latest stable driver versions happy to dig in more.

Hang in there. You’re super close to cracking it, I can feel it.

Someone who's wrestled with dxgkrnl.sys more than I’d like to admit