Dell AIO experiencing Wi-Fi connection drops then BSoD

Anonymous
2025-05-10T20:16:55+00:00

I have a DELL OptiPlex 9030 AIO PC, which has been experiencing sudden Wi-Fi drops, followed closely by a BSoD.

The issue happens mostly at random.

In recent days, the issue appears to have been mitigated after I disabled the integrated Wi-Fi adapter, opting for using a dongle instead.

Still, I would like to ask for your help in tracing the root cause of this issue.

Thanks in advance.

These are my PC's specs:

DELL OptiPlex 9030 AIO

CPU: Intel Core i7-4790S

RAM: 8GB DDR3 SDRAM

Storage: Kingston SSD 480GB

OS: Windows 10 Home x64

These are the latest minidumps along with last event xml:

https://www.dropbox.com/scl/fo/o2ox4j6ufi94d5cvfk41l/AOslNxCJB2lEhZoRHsCTHag?rlkey=y770srj2p503hcp98pw0l0b6l&st=sjpfw608&dl=0

These are the BSoD reports:

==================================================

Dump File : 042625-8390-01.dmp

Crash Time : 26/04/2025 02:04:31 p. m.

Bug Check String :

Bug Check Code : 0x00000139

Parameter 1 : 00000000`00000003

Parameter 2 : fffffb8f`d64aab20

Parameter 3 : fffffb8f`d64aaa78

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdf30

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.5794 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3fdf30

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042625-8390-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 19041

Dump File Size : 1,952,412

Dump File Time : 26/04/2025 02:05:32 p. m.

==================================================

==================================================

Dump File : 042525-9953-01.dmp

Crash Time : 25/04/2025 09:49:39 a. m.

Bug Check String :

Bug Check Code : 0x00000139

Parameter 1 : 00000000`00000003

Parameter 2 : ffffa80c`d9108b20

Parameter 3 : ffffa80c`d9108a78

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdf30

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.5794 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3fdf30

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042525-9953-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 19041

Dump File Size : 1,916,492

Dump File Time : 25/04/2025 09:50:54 a. m.

==================================================

==================================================

Dump File : 042325-6656-01.dmp

Crash Time : 23/04/2025 11:22:26 a. m.

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Parameter 1 : 00000000`00000038

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff800`10ece878

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdf30

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.5794 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3fdf30

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042325-6656-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 19041

Dump File Size : 1,881,172

Dump File Time : 23/04/2025 11:23:32 a. m.

==================================================

==================================================

Dump File : 042225-5968-01.dmp

Crash Time : 22/04/2025 09:27:55 a. m.

Bug Check String :

Bug Check Code : 0x00000139

Parameter 1 : 00000000`00000003

Parameter 2 : ffffb082`06194b20

Parameter 3 : ffffb082`06194a78

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdf30

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.5794 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3fdf30

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042225-5968-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 19041

Dump File Size : 2,049,228

Dump File Time : 22/04/2025 09:28:52 a. m.

==================================================

==================================================

Dump File : 042125-7921-01.dmp

Crash Time : 21/04/2025 03:57:17 p. m.

Bug Check String :

Bug Check Code : 0x00000139

Parameter 1 : 00000000`00000003

Parameter 2 : fffffe0f`36ad0b20

Parameter 3 : fffffe0f`36ad0a78

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdf30

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.19041.5794 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+3fdf30

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042125-7921-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 19041

Dump File Size : 1,905,324

Dump File Time : 21/04/2025 03:58:21 p. m.

==================================================

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Manoel Barros 22,245 Reputation points Independent Advisor
2025-05-10T21:14:32+00:00

Hello!

All minidumps fail on Wi-Fi drivers (vwififlt.sys and Netwbw02.sys).

The problem is solved by disabling the Wi-Fi adapter, right?

This problem can indicate 3 possible problems:

  1. Outdated driver or Conflict with other drivers.
  2. Corrupted Windows.
  3. Defective Wi-Fi card.

What I recommend:

  • If you use VPN, Antivirus, Banks, or Virtualizers, temporarily uninstall them.
  • Do a clean boot. It disables all third-party services. If the problem does not occur in Clean Boot, it means that some program is causing it.

REMEMBER: Don't forget to enable the Wi-Fi adapter to test.

  1. Press CTRL + R shortcut > Type ''msconfig'' (without quotes) > Click on the ''Services'' tab > Check the ''Hide all Microsoft services'' option > Click ''Disable All'' > ''OK''.

ATTENTION: Activate these services again after testing, otherwise some programs will not work.

  1. Restart the computer > See if the blue screen appears at any point.
  2. If the Blue Screen does not appear, follow the steps in Step 01 > Only activate a third-party service > Restart the computer > See if the blue screen will appear at any point.

NOTE: This procedure is not a solution, just a test. It disables all third-party services and programs. If the problem is solved later, enable the programs and services that will start with Windows again.

  • Remember, some programs and services may not work properly.

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  1. Anonymous
    2025-05-26T22:12:38+00:00

    Hi.

    Sorry for this very late reply.

    I just wanted to update the thread with my last testing, which indeed it points to a defective on-board Wi-Fi adapter.

    We could not find any conflicting driver. The on-board device keeps failing even on safe mode.

    We disabled the adapter from device manager and we hadn't had any more bsods. It's been working fine ever since.

    The machine is too old to RMA so a dongle will have to do.

    I'm marking your reply as the answer for helping us pinpoint the root cause of the issue.

    Thanks for your help.

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