Two Profiles on Login and trying to login automatically without password on windows 11

Reported
Anonymous
2025-05-15T00:49:44+00:00

I'm trying to make a living room system without a keyboard, so I need to be able to login automatically. Before any troubleshooting steps, I had one account, but two logins on the lock screen. They both were the name of my microsoft account. One of the profiles looked like a microsoft account login with an email and password field, while the other looked like a regular PIN field to access the computer. After following various guides to both convert the computer's account into a local account and uncheck the box in the netplwiz menu, which should allow me to log in without requiring a password., I chose the name 'living_room'.

However, now, I still have two accounts both with the name 'living_room' on login. After booting, the login screen says 'invalid login' and then shows me the two accounts with the new name. They follow the same style with the microsoft login looking profile and the computer PIN looking profile.

I should note that when setting up windows 11, it pulled my user name and other stuff (I think using OneDrive) from my microsoft account from another computer. This meant that according to the file structure and maybe some other things, this account is called '38ged', which was what the other computer's username was. I now have OneDrive turned off and removed, which got rid of most of the stuff from the other computer, but not all of it, and my User folder is still named '38ged'.

When I boot up the system and get the 'invalid login' message, I notice that the microsoft login profile seems to be first, and '38ged' is populating the username/email space.

Also, now, the options to only use windows hello to login, as well as the option in the netplwiz menu to turn off password login are both gone. I know that for windows 10, I had to do some stuff in the command line to make it work, but I didn't want to try the same commands in windows 11 in case it is different and messes things up further.

How can I fix this so that there is only one login profile, just with the required PIN, and then make it so I don't have to use the PIN to log in? Thank you!

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
EmilyS726 280.2K Reputation points Independent Advisor
2025-05-15T14:56:39+00:00

Ok, let's have you relink your microsoft account first, and then will repeat steps 2-4.

Go to Settings > Accounts > Your info

Click on Sign in with local user instead. follow the steps and finish the rest.

(If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )

Restart the computer (Do Not skip)

Go to Settings > Accounts > Your info

Click on Sign in with Microsoft account instead. follow the steps and finish the rest

Restart the computer (Do Not skip)

0 comments

16 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-05-15T02:10:11+00:00

    No worries, I should have been more clear.

    The setting :"For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended)." and the setting: "user must enter a username and password to use this computer" are both missing.

    0 comments
  2. EmilyS726 280.2K Reputation points Independent Advisor
    2025-05-15T02:01:40+00:00

    No worries. We will sort it out.

    Can you tell me exactly which settings is missing? I need specifics.

    0 comments
  3. Anonymous
    2025-05-15T01:59:51+00:00

    Thank you for your reply!

    Unfortunately, I can't follow any of these steps because all of these settings don't appear in my settings anymore. Ever since I did the steps that I described above, those settings have disappeared.

    0 comments
  4. EmilyS726 280.2K Reputation points Independent Advisor
    2025-05-15T01:25:01+00:00

    Hello,

    The duplicated users on the log in screen is due to misconfiguration in netplwiz.

    I will provide the entire instruction, feel free to skip the ones you already did, but please pay very close attention to step 3. You must erase the prefilled content and enter the whole Msft account email address, then password. If you don't do it right, you will get dup user on lock screen again.

    1. First, go to Settings > Accounts > Sign in options, scroll down to mid page, under "Additional Settings",Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.
    2. Type netplwiz in the search on the taskbar and press enter, select your user, if the "user must enter a username and password to use this computer" box is NOT checked, please check it , click Apply. Then uncheck the box and click Apply. This will bring up a pop up window.
    3. On this pop up window, this is where most mistakes happen. Very important, erase the username that's prefilled. Username should be your entire email address for your Microsoft account. Password is your Microsoft account's password. Any typo here can prevent it from working. Then click OK. And back to the netplwiz page, click OK.
    4. Restart the computer now and it should work.
    0 comments