Child account stuck in Microsoft Family group with unknown organizer

Anonymous
2025-06-21T06:48:25+00:00

Hello, I have a Microsoft account that’s under 13 and it was automatically placed into a family group with a person named “Q.” I do not recognize this organizer and I never joined their family. I am unable to leave the family group myself due to age restrictions, and I can’t accept a new family invitation either.

I have already tried contacting Microsoft Support, but they told me to post here for the Family Safety team to help. Please help me get removed from this family group so I can join a trusted one.

Is there anyways? Thanks

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2025-06-21T07:21:45+00:00

    Hi, I’m Cherrelyn, an Independent Advisor I completely understand how concerning this is, especially when it involves a child account and an unknown organizer.Child accounts under 13 cannot leave a Microsoft Family group unless the organizer removes them. If that organizer is unknown to you, it’s possible the account was mistakenly added or compromised.

    What You Can Do:

    1. Submit a Request to Microsoft Family Safety Support

    Since regular support couldn’t help, go directly to the Family Safety Escalation Form: https://support.microsoft.com/account-billing/m...

    -Explain the situation clearly that you don’t know the organizer and need to be removed.

    -Use the account in question when submitting.

    Use a trusted adult’s Microsoft account (like a parent’s) to fill this out on your behalf if needed.

    1. Change Your Account Security (Important!)

    Just in case your account was added without your knowledge:

    -Go to https://account.microsoft.com/security

    -Change your password and review recent activity to check for unauthorized access

    Let me know if you'd like help drafting your message for the escalation form I’m here for you!

    Warm regards,

    Cherrelyn

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