Teams App DeepLink couldn't work on mobile devices

Question

Teams App DeepLink couldn't work on mobile devices

Hsuan-Ang Liao 6

I've tried to use QrCode to redirect to teams app via DeepLink and I've test the below two url：(use subEntityId to pass parameter) - https://teams.microsoft.com/l/entity/a9bc4d22-df07-466c-aee7-631615f6f2ff/a9bc4d22-df07-466c-aee7-631615f6f2ff?context={"subEntityId":"6"} - msteams://teams.microsoft.com/l/entity/a9bc4d22-df07-466c-aee7-631615f6f2ff/a9bc4d22-df07-466c-aee7-631615f6f2ff?context={"subEntityId":"6"} Results： Laptop：all success iOS：all failed **Error message ："Link not supported. You cannot open this link on the mobile app. Please open it on the desktop or web app." ![87978-microsoftteams-image-1.png][1] Direct link to Channel works fine： https://teams.microsoft.com/l/entity/6abf5493-2794-4884-bad9-9d0b67986ec7/_djb2_msteams_prefix_343245954?context=%7B%22subEntityId%22%3Anull%2C%22channelId%22%3A%2219%3A6c17c00cc562430f8a2fb8fad1fc21d0%40thread.tacv2%22%7D&groupId=92dbc744-1e42-4ea2-9ac7-29002a5c117a&tenantId=1821eb7f-0a04-432b-b373-36f7c2dcfedb Results：Both success. [1]: /api/attachments/87978-microsoftteams-image-1.png?platform=QnA Are there anything I should modify or be aware of ? Any advice would help, Thank you.

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Answer 1

Sharon Zhao-MSFT 25,776 Microsoft External Staff

anonymous user,

As the error message indicates, this is because shareDeeplink does not work on mobile platforms.

For more details, please refer to this article.

As we are working for office-teams-windows-itpro tag, which is for general problem of Microsoft Teams. Your question is more related to development. Hope some engineers supporting for office-teams-app-dev tag will provide more useful information. Thanks for your understanding.

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Sharon Zhao-MSFT 25,776 Reputation points Microsoft External Staff

2021-04-20T08:33:53.917+00:00

anonymous user
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.
Sharon Zhao-MSFT 25,776 Reputation points Microsoft External Staff

2021-04-23T07:40:13.597+00:00

anonymous user
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.
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Answer 2

Verena Scholian 0

i tried on another usb port, no change, on another computer headset works

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