Hi eGOAjukspgsQxEkYgaBt
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot
Scroll down, select Playing audio
Click Run the troubleshooter
When complete, restart your computer then check if audio is working again.
Press Windows key + X
Click Device Manager
Press Windows key + X
Click Device Manager
Click the machine name at the top
Click Action menu
Click Scan for hardware changes
See if the sound controllers appear at the bottom.
If not, click the View menu then click
Show hidden devices
Expand Sound, video and game controllers
Right click your audio adapter
Click Properties
Click the Driver tab
Is there an option rollback?
If so, click it.
Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.
Open Start, type: change sound card
Hit Enter
Select the Playback tab
Right click your Speakers
Click Set as Default Device if it isn't already
Select your speakers
Click Properties
Click the Levels tab
Use the slider to adjust level
Additional options you can attempt.
Open Start, type: change sound card
Hit Enter
Select Communications tab
Choose Do nothing
If there is an 'Enhancements' tab, click on it then check the box to 'Disable all enhancements'.
Press Windows key + R
Type: services.msc
Hit Enter
Scroll down to Windows Audio
Double click it then change Startup type to ‘Automatic’
Click Start
Click Apply then oK.