Volume won't go over 37 and sound warning disappeared

Anonymous
2019-06-15T16:34:09+00:00

After I plugged in a speaker to this laptop, I noticed that there is no way to increase volume over 37. There was no sound warning too. I connected my earbuds which I use everyday and have had no problem before, the same thing happens. How to fix?

Also there is no enhancement tab when both were connected.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-15T18:37:57+00:00

    Hi eGOAjukspgsQxEkYgaBt

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

    Scroll down, select Playing audio

    Click Run the troubleshooter

    When complete, restart your computer then check if audio is working again.

    Press Windows key + X

    Click Device Manager

    Press Windows key + X

    Click Device Manager

    Click the machine name at the top

    Click Action menu

    Click Scan for hardware changes

    See if the sound controllers appear at the bottom.

    If not, click the View menu then click

    Show hidden devices

    Expand Sound, video and game controllers

    Right click your audio adapter

    Click Properties

    Click the Driver tab

    Is there an option rollback?

    If so, click it.

    Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

    Open Start, type: change sound card

    Hit Enter

    Select the Playback tab

    Right click your Speakers

    Click Set as Default Device if it isn't already

    Select your speakers

    Click Properties

    Click the Levels tab

    Use the slider to adjust level

    Additional options you can attempt.

    Open Start, type: change sound card

    Hit Enter

    Select Communications tab

    Choose Do nothing

    If there is an 'Enhancements' tab, click on it then check the box to 'Disable all enhancements'.

    Press Windows key + R

    Type: services.msc

    Hit Enter

    Scroll down to Windows Audio

    Double click it then change Startup type to ‘Automatic’

    Click Start

    Click Apply then oK.

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  2. Anonymous
    2019-06-16T08:23:09+00:00

    I've followed the instruction through all the steps, but this didn't fix the problem. Thank you for your effort to write such long piece though.

    Additionally, when I use my cursor to drag the volume level over 37, it just keeps returning back to 37. 

    I have just reinstalled realtek (R) audio in the device manager tab, but it won't do anything. All the devices related to sound are said to be the newest version.

    This is so frustrating, why would microsoft people think they can just set someone's laptop max volume to 37 and when a user cannot even raise it over that without the sound warning even popping up because of some bug or error, they can just hand off and relax maybe. I really hope they PLEASE remove this sound threshold and fix my problem.

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  3. Anonymous
    2019-06-17T12:46:57+00:00

    Try performing a repair upgrade to see if it resolves this problem.

    Download the Media Creation Tool Now

    http://go.microsoft.com/fwlink/?LinkId=691209

    Right click the MediaCreationTool.exe file then click Run as administrator.

    Accept the End User License Agreement:

    Select the option Upgrade this PC now if you want to upgrade right away,

    Click Next

    Accept the End User License Agreement.

    Wait while Windows 10 setup does one final check to ensure your system is ready.

    Windows 10 setup will check if you have enough disk space. If you don’t, review the following article for instructions how to upgrade to Windows 10 Anniversary Update on a system with limited space:

    Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.

    If you want to perform a new install or just keep your files click Change what to keep. Once you have chosen the desired options, click Install to begin.

    This will be your screen for a little while. During the installation, your computer will restart several times.

    After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.

    Sign into your account.

    Wait while Windows 10 completes application updates and post setup tasks.

    That’s it, the Windows 10 Feature Update is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.

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  4. Anonymous
    2019-06-17T23:24:16+00:00

    it didn't solve the problem, the same thing happens.

    Thank you so much for your effort though.

    In past months I've already resetted this laptop 3-4 times and I don't think I have enough time and effort to do all the post-reset jobs again.

    I guess I have to live with this forever. F* microsoft.

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  5. Anonymous
    2019-06-18T03:04:25+00:00

    I would also recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.

    https://windows10.help/blogs/entry/54-how-to-su...

    Information in the above link is sourced from a trusted Microsoft MVP blog.

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