Keyboard accents stop working everytime

Anonymous
2018-08-20T14:02:13+00:00

Hi everyone,

I'm using Windows 10 system with Microsoft Comfort Desktop 5050, and in about 5 in 5 minutes the accents stop working. As a workaround, I switch to another language, and the accents start working again. Now I have the Portuguese language with ABNT2 Keyboard and English language with ABNT2 Keyboard. When PT language accents stop working, I switch to English, and when English accents stop working, I switch to PT again, and so goes on.

You can see there that both PT-BR and ENG languages have the same keyboard type

(English with US Keyboard is there because Windows simply puts it there automatically, even if I don't ask for it, but this is another issue)

Observations:

It is happening since I installed this OS.

The first main system language was English, but I installed the Portuguese language because of the date format. I know that the system translation has a lot of bugs since Windows 7, so maybe this can be the issue as well, as I installed this translation just after I installed the OS.

Thank you, in advance

Moved from: Windows 10  / Windows settings

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-21T00:54:53+00:00

    Hi Chris,

    This can be caused by several factors. Can you give me the current build and version of your Windows 10? Press Windows logo key + R, type winver, then select OK to get this information. As an initial troubleshooting, follow these methods:

    Method 1: Use the Keyboard troubleshooter.

    The troubleshooter will try to find and fix problems with your computer's keyboard settings. Follow these steps:

    1. Press Windows key on your keyboard, type troubleshoot and click the search result.
    2. On the list, find Keyboard and click Run the troubleshooter.
    3. Verify if the issue is resolved.

    Method 2: Update the keyboard driver.

    Download the link here to install the latest drivers for Wireless Comfort Desktop Keyboard 5050 to update the drivers.

    Update me if there are improvements.

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  2. Anonymous
    2018-08-21T14:07:46+00:00

    Hi Ian,

    First of all, thanks for answering.

    Method 1: The troubleshoot said that there was nothing to do, and everything was ok.

    Method 2: I didn't have the driver installed, but after installing the problem still occurs.

    Also, winver said the version is 1803 (Build 17134.228)

    Today I tested the keyboard in a Macbook, and this issue didn't happen.

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  3. Anonymous
    2018-08-22T05:12:38+00:00

    Thanks for the updates, Chris. Its possible that there is an issue with your language packs. I recommend uninstalling your 2 languages packages aside from English and reinstall them again. To uninstall a language pack, follow these steps:

    1. In the Settings app, you can remove a language by going to Settings > Time & language > Region & language.
    2. Click on the language you'd like to remove, and then click on Remove. Windows will automatically delete language pack files the next time it runs its automated cleanup tasks.

    After removing the language pack, reinstall them again and see if the issue is resolved.

    Update me if there are improvements.

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