Microsoft Teams - Status issues not updating or displaying the correct status of a user

Tracey Edwards 36 Reputation points
2021-02-03T19:57:11.837+00:00

My company uses Microsoft Teams for chats, video calls, meetings, etc. The users status doesn't always update and stay updated for the status you pick. It may show correct for your viewing but not your team members. At times it doesn't hold my status on my end. It auto-changes status, for example, it may say I am away but I am really available. I didn't select away as my status. I change to available but it still shows away to my team members. Is this a known issue? How can it be resolved? It is causing communication issues for my company and our work flow.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Robert R 11 Reputation points
    2022-05-18T02:19:39.843+00:00

    This solution seems to work if you have the Teams app on your phone. Log out of Teams on your computer, change the status on your phone, log back in to Teams on your computer, and it should be be fixed.

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  2. Brian Davidson 6 Reputation points
    2022-07-14T15:10:13.76+00:00

    For Mac users, the issue could be related to the built in firewall. In MacOS settings, go to Security and Privacy and click the Firewall tab. Click "Firewall Options..." and add Teams to the list of allowed connections. This solved the problem for me at least.

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