Microsoft Teams - Status issues not updating or displaying the correct status of a user

Tracey Edwards 36 Reputation points
2021-02-03T19:57:11.837+00:00

My company uses Microsoft Teams for chats, video calls, meetings, etc. The users status doesn't always update and stay updated for the status you pick. It may show correct for your viewing but not your team members. At times it doesn't hold my status on my end. It auto-changes status, for example, it may say I am away but I am really available. I didn't select away as my status. I change to available but it still shows away to my team members. Is this a known issue? How can it be resolved? It is causing communication issues for my company and our work flow.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Brian Davidson 6 Reputation points
    2022-07-14T15:10:13.76+00:00

    For Mac users, the issue could be related to the built in firewall. In MacOS settings, go to Security and Privacy and click the Firewall tab. Click "Firewall Options..." and add Teams to the list of allowed connections. This solved the problem for me at least.

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  2. Robert R 11 Reputation points
    2022-05-18T02:19:39.843+00:00

    This solution seems to work if you have the Teams app on your phone. Log out of Teams on your computer, change the status on your phone, log back in to Teams on your computer, and it should be be fixed.

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  3. Davide Garatti 11 Reputation points
    2022-02-09T15:45:33.467+00:00

    We are using Teams (version 1.4.00.26453) on Ubuntu 18.04.6 LTS And we have the same problems,
    it is very difficult to manage because after a few meetings you are no longer in the right state, with all the consequences for colleagues .

    in the previous version this problem was not present.
    Thanks

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    2 people found this answer helpful.
  4. Breton, Danny 26 Reputation points
    2022-01-26T15:51:24.63+00:00

    Same issue here. We are using Teams on Ubuntu 20.04 and status stop updating almost every time a meeting ends or when it switches to away during inactivity periods. Reset Status sometimes work but most of the time I need to restart Teams.

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    2 people found this answer helpful.
  5. Christopher Morris 1 Reputation point
    2021-04-26T13:51:40.487+00:00

    I have found with people who have had this issue, removing Outlook profile and re-adding it has resolved this issue on at least 2 occasions I have come across it, if this helps.

    To remove an outlook profile, Close Outlook then click on the Windows start menu > Search control panel > view under small or large icons and find 'Mail' 91099-image.png

    Click on Show Profiles, default just says Outlook, click remove, then apply, then OK.
    Open Outlook and enter a profile name Outlook is ok to enter here, and restart machine or Teams and re-start/launch and then it should be ok again.

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