Some attachments do not display on my Gmail emails

Anonymous
2013-01-18T21:10:07+00:00

I've configured both a Live account and a gmail account on the Mail app of my surface. I get all of my Live emails and any attachments. I also get all of my emails in my Gmail account however, I do not get all of the associated attachments. In some cases its a just a simple JPG file. If I check my Gmail online I can see all of the associated attachment. I have also forwarded the Gmail emails in question to my live account and when I see the forwarded Live email on my surface the attachment does display and I'm able to open them.

Does anyone know what setting I have to change on either on Gmail or my Surface. Most of the attachments that do not display are JPGs. I do not think its a size limitation as many of the files are small and as I mentioned I can forward them to my Live account (via web Gmail) and I can see the attachments with no problems.

Windows for home | Previous Windows versions | Email and communications

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  1. Anonymous
    2013-01-19T03:18:13+00:00

    Well, I think I figured out what's going on but don't know how to fix it. I attempted to forward one of the emails without the attachment in the Gmail account on my Surface to my live account. As soon as I hit the forward button I received a prompt that said the message hasn't finished downloading and had a button to finish downloading or continue. If I hit finish downloading I can see the attachment.

    This is good but now why does this only happen with some attachments and what do I do so it always downloads?

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  2. Anonymous
    2013-01-19T01:07:55+00:00

    They creating new emails

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  3. Anonymous
    2013-01-19T00:56:33+00:00

    Hello again,

    Are they creating new emails or forwarding emails to you?

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  4. Anonymous
    2013-01-19T00:39:04+00:00

    I will try that but before I do I want to note that many of these emails come from iPhone users, not sure if that's a factor

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  5. Anonymous
    2013-01-19T00:30:29+00:00

    Hello again xdiman,

    That's weird, that the same senders can either have same type of attachments appear or not have them show up at all. You might consider uninstalling the Mail app, restarting the RT device, then reinstalling the Mail app from Store.

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