This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I've configured both a Live account and a gmail account on the Mail app of my surface. I get all of my Live emails and any attachments. I also get all of my emails in my Gmail account however, I do not get all of the associated attachments. In some cases its a just a simple JPG file. If I check my Gmail online I can see all of the associated attachment. I have also forwarded the Gmail emails in question to my live account and when I see the forwarded Live email on my surface the attachment does display and I'm able to open them.
Does anyone know what setting I have to change on either on Gmail or my Surface. Most of the attachments that do not display are JPGs. I do not think its a size limitation as many of the files are small and as I mentioned I can forward them to my Live account (via web Gmail) and I can see the attachments with no problems.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes it does, I stated that in my previous posts. If I try to forward the message I am then asked if I wanted to finish downloading the message and then the attachment appears. But as I stated Syncing does not work, waiting does not work and it only happens on Gmail mail.
Hello xdiman,
When you have an email where you can't access the attachments, select Reply, then go back to the Inbox and see if you can access the attachments. Please let us know if this works.
Any other suggestions?
Actually, I have left my mail open for hours or days and the attachments do not display. I have also tried the sync many times before. I also want to note that the emails themselves come in but not the attachments, in fact the attachment indicator does not even display. The reason I know they have attachments is because I can see they do via my web Gmail. Before anyone asks I have not open the emails on the web Gmail just to make sure that's not affecting anything.
It sounds like you need to give the messages with attachments more time to finish downloading, or a little prod to sync. If you sweep up slightly at the bottom of the Mail app, there is a Sync button, try selecting that when you check your Gmail email.
