Hey DBV1956,
a. On which email account are you facing this problem?
b. Also, which browser do you use to access the account?
Without knowing the same, we have hardly anything to suggest. If the problem is related to Windows Live Mail/Hotmail, you may post the query at Windows Live Help forum.
See: http://www.windowslivehelp.com/
For other issues, it would be best to get in touch with the email service provider. If you need further assistance, please post the required information.
Regards,
Shinmila H - Microsoft Support
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