Microsoft Copilot blank white page when signed in

Anonymous
2024-04-11T12:47:27+00:00

Copilot.microsoft.com shows as a blank white page when signed into a microsoft account. However, if not signed in the page loads fine and can be used as intended. This happens in Microsoft Edge and Chrome. Windows 10 Pro x64 19045.4170.

Microsoft Edge | Website issues | Windows 10

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  1. Anonymous
    2024-11-06T14:37:35+00:00

    I have the same issue. I tried changing my browser, clearing the cookies, but it didn't help. It does work in the edge sidebar, but neither in the windows app, nor the website (on any browser) when I sign in. If I don't, its all right. It even works fine on my phone app.

    After testing a few things, this is what I found out.

    • When I clear my clear my cookies and restart the browser, it works, until I sign back in.
    • This happens with any account I sign in, not just the one that I am always signed into.

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  2. Anonymous
    2024-12-03T23:32:49+00:00

    New computer, same issue.

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  3. Anonymous
    2024-11-23T19:28:31+00:00

    literally same, i updated the app any time there was one available in the microsoft store but it is still the same. have you found any solutions yet?

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  4. Anonymous
    2024-04-12T06:54:12+00:00

    Hello Joe_BMF.

    Welcome to Microsoft Community.

    Regarding to your information I assume that you have some issues on Copilot.

    Are you experiencing a white screen issue after signing in? If so, it could be an account issue. You can try switching to another account to

    see if the issue persists, as sometimes specific accounts may encounter similar problems.

    You can also try creating a new profile or using a different browser to see if the issue still occurs.

    We also recommend that you feedback the related issue to Copilot developers via the feedback button in the lower right corner for this issue.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

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  5. Anonymous
    2024-07-04T14:18:33+00:00

    Instead of signing in from another account, I logged off with my account and then logged back in. That worked for CoPilot. I was still having problems loading ChatGPT, so I cleared my browser cache.

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