How do I resolve this pop up every time I open Copilot?

Question

How do I resolve this pop up every time I open Copilot?

Anonymous

Every time I open Copilot, I get the pop up message "Unexpected Error Occured Reload page and try again, contact support if error persists Correlation ID: cd2c7157-fe0b-447f-8610-d7500495ed9c". How to fix this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

SD - IA 183.2K Independent Advisor

Hi Neptali,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

I need some more details about the issue. Does this occur on the sidebar or new tab?

On the Copilot webpage, click the Lock icon on the browser's address bar on the left.

Click Cookies.

On the popup that opens, remove all cookies one by one, by selecting each cookie and remove the same.

Reload the page, sign in again using the credentials.

I look forward to your response and am eager to collaborate until we find a solution.

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2 additional answers

Answer 1

SD - IA 183.2K Independent Advisor

Awesome! Appreciate your update :)

To help others with a similar issue, consider rating the thread to help others, and close it. Microsoft Community is always available to assist you with any questions about Microsoft products.

Have a great week.

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Answer 2

Anonymous

This is on the new tab. I follow your steps by removing the cookies. It seems like it worked, and the message doesn't seem to appear again. You can close this now, Thank you so much.

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