[Article] Received a message telling me that my OneDrive Account will be removed/Deleted because I have not used it in two years

For those of you who have seen an email "from Microsoft" suggesting your account will be closed because you haven't used it in two years. Then this article will clear a few things up for you.

For those of you who have been sent an email suggesting your account will be closed. Please note that all Microsoft email notifications will be from an address with @onedrive.com at the end.

So please look at the sender. If the sender does not have the @onedrive.com at the end, then this email is a scam.

Step 2 - Look at the links within the email. Does it have links to the official site? You don't need to click onto these links. You can see by hovering your mouse curser over the top of them. Again, if it is official. They will point to official sites.

Golden rule is never to follow any links within an email. If they tell you to go to OneDrive, please type OneDrive's address into the address bar in your browser: https://onedrive.com

When will Microsoft close my account?

Microsoft do close your accounts. However they close your accounts because:

1. You have violated the Code of Conduct or Terms of Use outlined by Microsoft.
2. You have requested to close your Microsoft Account,
3. If you have not used your OneDrive Account in over a year, - You will get a months notice before the account is closed. Note: Your Account will not be closed if you have an Office 365 subscription tied to your OneDrive Account.
4. Your account has become frozen for a long period of time

Taken from: https://www.microsoft.com/servicesagreement/Updates.aspx

What do I do if I do get a notification like this?

All you need to do is sign into OneDrive via: https://onedrive.com on the website or use the OneDrive Apps to sync content and files to your OneDrive storage Space. Just create a file after your signed into OneDrive as a test or something. Just so the system can see that you have logged into OneDrive and are using the account.

If in doubt, contact support via the ? icon and "Email OneDrive support. They have the tools needed to look into your Account.

What happens if it is SPAM or someone impersonating Microsoft?

Often, you do get people who think they can fool others by pretending to be from Microsoft or someone connected with Microsoft. Microsoft will never contact you out of no where, so if someone phones you pretending to be connected to Microsoft and you didn't request it. They are fake

If the senders email is not @Microsoft.com or @onedrive.com  then they are fake

Microsoft has guidelines here on how to report these SCAMS and how to deal with them:

https://www.microsoft.com/safety/online-privacy/phishing-symptoms.aspx

Article info:

• 01.03.2018 - Article published
• 05.07.2025 - Article moved over from the Microsoft Community