Surface Laptop 4 DP alt mode

Anonymous

Hello,

I bought a portable monitor: Asus ZenScreen MB166C that has dp alt mode enabled. It should be plug and play with my AMD Ryzen 7 Microsoft Surface laptop 4 but there is no screen projection. The monitor does receive power from the laptop but no video signal through the Asus provided usb-c cable. I'm starting to wonder, is my usb-c connector in my laptop dp alt mode enabled? And if so, to what version?

I did not expect this result from laptop. It's up to date, runs on W11. Anybody an idea if the Surface laptop 4 has dp al mode and how I might fix this? On other hardware devices my usb-c connector responds correctly (exempt dp alt mode so far).

Best regards,

Maarten

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8 answers

Anonymous

2024-10-01T10:04:22+00:00

Thank you for providing your feedback-very helpful!
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Anonymous

2024-09-30T21:15:03+00:00

Thank you for the reply and letting me know. I really appreciate it! Do you mind sharing the model/brand of monitor you purchased?
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Anonymous

2024-09-30T18:14:35+00:00

I have the same exact issue as original post using the same exact ASUS monitor and laptop model. The ASUS monitor works just fine on my Lenovo Yoga with USB-C lightning port so it's not a monitor issue. I've spoken wit ASUS T2 support-they said since the monitor is a plug and play there are no drivers to download. I tried all of their recommendations to include using a different cable, but that did not work either. There seems to be an issue with the Surface 4 and its ability to recognize the ASUS monitor.

Does Microsoft offer any other suggestion i.e. newer driver software or something else??

Thank you!
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