Do you have authorized repair centers in the Philippines?

Anonymous
2023-02-20T20:06:34+00:00

I am looking to have my Surface laptop 2's trackpad repaired.

Surface | Surface Laptop | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-02-21T00:54:07+00:00

    Hello KenCaleon,

    Thanks for reaching out to Microsoft Community.

    We understand how urgent this matter is.

    Unfortunately, there are no authorized service centers in the said region as Surface devices were not released there. The only way to get your device repaired is in the country where you purchased it from or the neighboring countries that have authorized service centers.

    With that being said, it would be best to get in touch with the Microsoft assisted support to check for further options. Here's how:

    On the Surface app

    1. Open the Surface App and select Help & support > Get help.
    2. Type in the problem you need help with.
    3. Look at any available solutions offered and select Contact Support.

    Via web browser

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    For detailed instructions on how to contact our support via web browser, you might want to see this thread: click here. In any event the link won’t go through, try it on another browser or In-private browser.

    We appreciate your understanding and cooperation.

    Best regards,

    StevenK

    Was this answer helpful?

    0 comments