MB‑230 Certification Missing After Account‑Merge & 404 on Renewal Link

Question

Arslan Hanif 20

Dear Microsoft Certifications Support Team,

I hope you can help me resolve an account‑merge issue that is preventing me from renewing my certification.

What happened

The certification never appeared in my Microsoft Learn profile, so I opened a support ticket.

Support advised me to merge my work account with my personal Microsoft account.

The merge shows “successful,” yet the Certifications tab is still empty in both profiles.

Now I received Renew certification email at my work address, but the Renew your certification button leads to a 404 – Page not found error.
I need to resolve access urgently.

What I’ve tried

Cleared cache / different browsers

Signed out of all Microsoft services and back in

Confirmed that the accounts do appear as linked under > Settings > Account Management

Request

Link the MB‑230 certification (and any associated transcript data) to my merged profile so it appears under Certifications.

Provide a working renewal link or alternate instructions so I can complete the renewal before the deadline.

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Answer accepted by question author

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Answer 1

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten