Postgres Flexible server outage in swedencentral, cannot connect, stop or start, affecting production

Otto Laitila 5 Reputation points
2025-04-11T04:21:12.69+00:00

Hello,

Our production Azure Database for PostgreSQL flexible server instance on swedencentral went down, all Azure says that its "Unexpected issue" and that I should contact support. Our production applications are down because of the outage.

Cannot contact to Azure support as the "Create support request" flow does always redirect to instructions or some other ready solution that is not applicable (developer support plan).

The postgresql server issues started at 4.48 am EEST local time today and all connectivity was lost due to Azure issue. Monitoring alert was fired due to resource unavailability. All it says is "Unexpected issue" and the problem is on Azure side.

The same thing happened to test servers around a week ago and they recovered only after 3 days.

Is something wrong in general in swedencentral Postgresql Flexible servers, capacity issues on the datacenter or something else? Are they usable for production workloads?

Azure Database for PostgreSQL

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  1. Mahesh Kurva 10,520 Reputation points Microsoft External Staff Moderator
    2025-04-11T05:49:35.5966667+00:00

    Hi Otto Laitila,

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

    Issue:

    The postgresql server issues started at 4.48 am EEST local time today and all connectivity was lost due to Azure issue. Monitoring alert was fired due to resource unavailability. All it says is "Unexpected issue" and the problem is on Azure side.

    The same thing happened to test servers around a week ago and they recovered only after 3 days.

    Is something wrong in general in swedencentral Postgresql Flexible servers, capacity issues on the datacenter or something else? Are they usable for production workloads?

    Solution:

    The Azure issue was affecting burstable instance types in swedencentral and the support person said this is fairly common with burstables. I upgraded to a general purpose instance to prevent outages happening again.

    If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

    Hope this helps. Do let us know if you have any further queries.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    Was this answer helpful?

    1 person found this answer helpful.

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