How do I get a hold of a real person to ask questions about my non-profit billing? We have credits but they are not being applied to the bill. I am being charged every month.

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How do I get a hold of a real person to ask questions about my non-profit billing? We have credits but they are not being applied to the bill. I am being charged every month.

Jacquelyn Hébert 20

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Answer 1

Vinodh247-1375 44,721 Volunteer Moderator

BILLING RELATED QUERY

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

Jacquelyn Hébert 20 Reputation points

2025-03-11T16:27:19.34+00:00

I have tried that, but unfortunately, it sends me to FAQs. I have circled around a dozen times now. I am never allowed to submit a request. I am also paying for a support plan, so it is very frustrating.
KarishmaTiwari-MSFT 20,952 Reputation points Microsoft Employee Moderator

2025-03-11T21:21:00.4166667+00:00

Jacquelyn Hébert •

I understand that you were having difficulties finding a create support request option on Azure Portal.

For Billing and subscription related issues, you can follow these steps and create a support request.

1.Go to Azure Portal -> Click on help+support -> create a support request

In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next.

2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.

3.Scroll down the suggestions and you will see an option to Contact support -> create a support request.

4.Select Billing and provide the details requested.5.If you see the solutions again, click on 'return to support request'. 6.Click on 'Next' and then you will be able to create the billing support ticket.

Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Jacquelyn Hébert 20 Reputation points

2025-03-12T14:32:13.4833333+00:00

That worked. Thank you.