How to remove the Authenticator requirement code if I can't log in to my account?

Jose Galvan 65 Reputation points
2025-03-04T16:55:40.4933333+00:00

I'm currently locked out of my account, and when trying to sign in I only get these two options:

Verify your identity

Option 1:

Approve a request on my Microsoft Authenticator app.

Option 2:

Use a verification code.

More information:

Are your verification methods current? Check at https://aka.ms/mfasetup

None of these options work because I'm not logged in to my 365 Business Administration account. I can't log in because I only have the two options above, and I can't log in to the Authenticator because it gives me the same two options.

It is so frustrating not being able to send an email or pick up the phone to call someone who could help me!!!

This is terrible support, Microsoft!!!

Microsoft Security | Microsoft Authenticator

7 answers

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  1. Becky Gregory 0 Reputation points
    2026-02-09T18:21:30.0533333+00:00

    I can't use the authenticator either. So I follow these steps.

    1. Follow the prompts indicating that you can’t access your authenticator app.
    2. You may be asked to verify your identity using alternate methods (like a secondary email address, phone number, or providing information about your account) I get texted a code for login. However, if I'm in another app that requires access to my MS account, Enter your MS login for phone link for example, I don't know what my actual password is anymore. Even if I reset it I have to jump through hoops to get an access code but I never see my password. When I enter it in other apps it takes me back to the authenticator.

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  2. Zohaib Khan 0 Reputation points
    2026-04-19T23:07:56.05+00:00

    For anyone locked out of a Microsoft 365 email that was bought through GoDaddy — you don't need Microsoft support at all. GoDaddy can reset the MFA themselves since they're the reseller.

    Here's the path:

    1. Sign in to GoDaddy (your GoDaddy account, not the locked email).
    2. Go to My Products → find your Email & Office / Microsoft 365 product → Manage.
    3. On the email user row, click the three dots (⋯) → Manage your email.
    4. On the next page, click the Reset MFA tile.

    It wipes all MFA methods instantly. Next time you sign into the email, it prompts you to set up the authenticator fresh.

    Microsoft support can't help here because the tenant is managed by GoDaddy — that's why everyone's stuck in phone queues. Go through GoDaddy instead.

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