How to remove the Authenticator requirement code if I can't log in to my account?

Jose Galvan 65 Reputation points
2025-03-04T16:55:40.4933333+00:00

I'm currently locked out of my account, and when trying to sign in I only get these two options:

Verify your identity

Option 1:

Approve a request on my Microsoft Authenticator app.

Option 2:

Use a verification code.

More information:

Are your verification methods current? Check at https://aka.ms/mfasetup

None of these options work because I'm not logged in to my 365 Business Administration account. I can't log in because I only have the two options above, and I can't log in to the Authenticator because it gives me the same two options.

It is so frustrating not being able to send an email or pick up the phone to call someone who could help me!!!

This is terrible support, Microsoft!!!

Microsoft Security | Microsoft Authenticator

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  1. Zohaib Khan 0 Reputation points
    2026-04-19T23:07:56.05+00:00

    For anyone locked out of a Microsoft 365 email that was bought through GoDaddy — you don't need Microsoft support at all. GoDaddy can reset the MFA themselves since they're the reseller.

    Here's the path:

    1. Sign in to GoDaddy (your GoDaddy account, not the locked email).
    2. Go to My Products → find your Email & Office / Microsoft 365 product → Manage.
    3. On the email user row, click the three dots (⋯) → Manage your email.
    4. On the next page, click the Reset MFA tile.

    It wipes all MFA methods instantly. Next time you sign into the email, it prompts you to set up the authenticator fresh.

    Microsoft support can't help here because the tenant is managed by GoDaddy — that's why everyone's stuck in phone queues. Go through GoDaddy instead.

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  2. Becky Gregory 0 Reputation points
    2026-02-09T18:21:30.0533333+00:00

    I can't use the authenticator either. So I follow these steps.

    1. Follow the prompts indicating that you can’t access your authenticator app.
    2. You may be asked to verify your identity using alternate methods (like a secondary email address, phone number, or providing information about your account) I get texted a code for login. However, if I'm in another app that requires access to my MS account, Enter your MS login for phone link for example, I don't know what my actual password is anymore. Even if I reset it I have to jump through hoops to get an access code but I never see my password. When I enter it in other apps it takes me back to the authenticator.

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  3. Stacey Gaulding 5 Reputation points
    2025-03-11T22:44:24.25+00:00

    Also, do a search on red dit (yes I know that's not how it's spelled) for contacting data protection team and there is a great article you'll find there by a Joey Verlinden or something like that.

    They also told me: Here's what I've learned about getting a business account back online:

    Call 800-642-7676. State that it's a business account. For the problem, say the words "Global Admin Locked Out Data Protection". You are then forwarded to the Data Protection hold queue for anywhere from a few minutes to a few hours.

    How long you're on hold has to do with how long your ticket has been open, and how often you call. The more you call, the longer you sit on hold. If you're holding for over an hour, try calling from different phone numbers. This is a game to make you suffer as much as possible, especially if you get impatient. Ha! Ha! (that's what it felt like sometimes) Once connected, use only one number for all callback requests. Be consistent on your contact email address as well.

    You want the Azure part of Microsoft. when you email or call get it make sure you say this:

    Can you escalate this to a P1 ticket/case please?  This is critical to my business and my business is completely shut down right now with high financial impact. 

     My case number:  _____

     My name:  _______

     My domain/email:  ___

     My telephone number (USA – East Coast time):  (1) don't forget to put the (1) if you're in the US!

     Alternative telephone number:  (1) ____ (one person said don't, but I did)

     My alternate email address: ____the email address that works! At first they had the email in there that didn't work!

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  5. Neal Lampley 11 Reputation points
    2025-03-10T16:16:04.31+00:00

    I've been at this now for a few days and I think (hope) I'm making progress. I finally got a MS Home support tech to send me the link for the commercial support page. I'm pretty sure I've visited this page before but couldn't find a support link - seems like they did a good job of hiding it in plain sight. Also I'd like to point out I had issues using this page on Chrome (go figure) but worked perfectly on Edge. Here's the link:

    https://support.microsoft.com/en-us/smallbusiness?ICID=StoreSupportHub_SMBHelp

    When you go to this page, looks for the blue button that says "Get Started" right next to "Choose your business goal" - click "Get Started" which opens a pop up window on the right side. On the bottom of that window there's a button that says "Talk to and Expert" - click that button and you will get a commercial support tech chat window. I waited about 30-40 mins before I got help. While I was waiting I typed up and sent a full description of my issue to save time. When I used this on Chrome I couldn't see the "Talk to an Expert" button so if you're not seeing it try using Edge instead.

    At this point I'm waiting for a call from support to resolve my issue. I'll report back once I get this call.

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