Nice to meet you. Currently, when connecting to a remote desktop computer on Windows 11 Pro (24H2), authentication passes but the screen freezes afterwards. Environment Accounts are managed by Active Directory. The AD server is Windows Server 2019, and all Windows Updates have been applied. The remote PC is managed by Active Directory, and the remote connection account is an AD account. There were no problems when the OS of the remote PC was Windows 11 Pro (23H2). Event When connecting remotely within the local network, the screen freezes after authentication about once in five times. When connecting via VPN, the screen freezes after authentication frequently (almost 100% of the time). I tried to stop all security software and firewalls at the remote and remote sources, but there was no change. Very rarely, there are times when I can connect and use the computer without any problems. There are no errors in the event log, and I could not find any logs that were different from when I connected normally. ・The same phenomenon has been confirmed on multiple devices. ・This issue was confirmed in late October 2024. It may have just happened that I didn't notice it until then, but we have confirmed that on a test device where Windows Update was progressed one step at a time, remote connections became unstable when the device was updated to 24H2. Since we cannot revert the remote PC to 23H2, this is causing fatal problems with remote work and remote work when away from home. Is there a patch or workaround for this? Thank you in advance. <Moderator's Note> *** Moved from ja-jp. *** *** Moved from Windows / Windows 11 / Settings ***

For everyone who is having this same issue. Go to Feedback Hub and report it as an issue. Hopefully if enough of us do that then the bug will be fixed,

en mi caso, he probado todo lo que dijeron en este apartado y mas, y lo único que funcionó desinstalar las actualizaciones que se hicieron sobre el 24H2 de Windows 11, en Windows 10 hasta ahora no tuve problemas, pero eso me deja vulnerable. Espero pronto saquen un parche de este problema. He visto que algunos desinstalan el 24H2 para que les funcione, yo no hice eso, solo lo mencionado.

Issue where remote desktop connection to Windows 11 Pro (24H2) cannot be established

Anonymous

Nice to meet you.

Currently, when connecting to a remote desktop computer on Windows 11 Pro (24H2), authentication passes but the screen freezes afterwards.

Environment

Accounts are managed by Active Directory.
The AD server is Windows Server 2019, and all Windows Updates have been applied.
The remote PC is managed by Active Directory, and the remote connection account is an AD account.
There were no problems when the OS of the remote PC was Windows 11 Pro (23H2).

Event

When connecting remotely within the local network, the screen freezes after authentication about once in five times.
When connecting via VPN, the screen freezes after authentication frequently (almost 100% of the time).
I tried to stop all security software and firewalls at the remote and remote sources, but there was no change.
Very rarely, there are times when I can connect and use the computer without any problems.
There are no errors in the event log, and I could not find any logs that were different from when I connected normally.
・The same phenomenon has been confirmed on multiple devices.
・This issue was confirmed in late October 2024. It may have just happened that I didn't notice it until then, but we have confirmed that on a test device where Windows Update was progressed one step at a time, remote connections became unstable when the device was updated to 24H2.

Since we cannot revert the remote PC to 23H2, this is causing fatal problems with remote work and remote work when away from home.

Is there a patch or workaround for this?

Thank you in advance.

<Moderator's Note> *** Moved from ja-jp. *** *** Moved from Windows / Windows 11 / Settings ***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

For us rolling out the Group Policy company-wide probably solves this issue until it gets fixed by Microsoft:

Local Computer Policy> Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment > Enforce Removal of Remote Desktop Wallpaper - set to Enabled

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22 additional answers

Anonymous

2025-01-10T16:30:39+00:00

For everyone who is having this same issue. Go to Feedback Hub and report it as an issue. Hopefully if enough of us do that then the bug will be fixed,
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Anonymous

2025-02-14T14:02:03+00:00

en mi caso, he probado todo lo que dijeron en este apartado y mas, y lo único que funcionó desinstalar las actualizaciones que se hicieron sobre el 24H2 de Windows 11, en Windows 10 hasta ahora no tuve problemas, pero eso me deja vulnerable. Espero pronto saquen un parche de este problema.

He visto que algunos desinstalan el 24H2 para que les funcione, yo no hice eso, solo lo mencionado.
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