Can't open attached files or save emails on Outlook (new) since this morning.

Paolo Angrisano 20 Reputation points
2025-02-27T10:30:07.7733333+00:00

I want to say that since this morning I haven't been able to save attached files or download emails for archiving on the new Outlook. How can I fix this?

Errors :

Errore apertura allegato

Errore salvataggio email

Outlook | Windows | Classic Outlook for Windows | For business
0 comments No comments

Answer accepted by question author
Anonymous
2025-02-28T02:07:47.1533333+00:00

Hi @Paolo Angrisano

Welcome to our forum!

How did you save the attached files? Based on my research, i could save attached files by Drop-down triangles of the attachments>Save as>Select Location>Save. You may want to refer to the steps i did and try again.

To further confirm if the issue is more related to Outlook desktop client, if possible, please log in to your web mail and do the same test to check if the issue persists. 

In addition, here are some steps you may want to take:

  1. Check File Size and Type: Ensure the attachment size does not exceed your email provider's limits and that the file type is allowed.
  2. Check Download Location: Confirm that you have specified a valid download location for attachments in your Outlook settings.
  3. Check Attachment Permissions: Check if you have the necessary permissions to download attachments, especially in a work or organizational email account. Your organization's IT policies may restrict certain attachments.
  4. Uninstall and Reinstall New Outlook: If the issue persists, you may try to uninstall and reinstall the New Outlook to see if there are any differences.

Hope it helps.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.  

Was this answer helpful?


0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.