Unable to Validate Phone Number During Azure Signup

Shareef Ahmmed (GA-user) 15 Reputation points
2024-12-29T10:39:36.7233333+00:00

I am encountering an issue during the Azure signup process. When attempting to validate my phone number, I receive the following error message:

We’re unable to validate your phone number. Phone validation is required to confirm your identity and complete signup.

I have already tried the following steps without success:

Verified that the SMS verification code was entered correctly and not expired.

Ensured my phone number is formatted correctly, including the country code.

Tried with a different phone number.

Cleared browser cache and cookies and retried the signup process.

Checked the Azure status page for any ongoing issues.

Despite these efforts, I am still unable to complete the signup. I would appreciate any guidance on resolving this issue, as I am eager to start using Azure for learning and exploring its services.

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  1. Syahpril Kosumo 0 Reputation points
    2025-03-14T18:51:03.89+00:00

    "We’re unable to validate your phone number."
    ....
    I had the same problem, but when I signed in and verified using my GitHub account, it was resolved.

    You can try registering with your mobile phone as well. It can send the verification code to your mobile (I used Chrome on my phone)

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  2. Stephenvr 0 Reputation points
    2025-01-28T07:29:34.9133333+00:00

    I had the same issue. Found out it kept failing because I was using my VPN. Disabled the VPN and everything worked fine.

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  3. Mariska Oosthuizen 6 Reputation points
    2025-01-10T13:39:32.6666667+00:00

    Rather to the registration through your cellphone, instead of laptop.

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  4. VarunTha 15,265 Reputation points Microsoft External Staff Moderator
    2024-12-30T03:25:45.0133333+00:00

    Hi Shareef Ahmmed (GA-user),
    For customized support with your problem, you can contact customer support in your country or region. To get targeted assistance, please submit a subscription ticket to our support team. You can create a (free) support request with the Azure subscription support team by selecting Subscription Management as the issue type.

    For more information, see this FAQ: How do I create a support request if I cannot sign in to the Azure portal?

    Please don't forget to "Accept answer" and close this thread.

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